Senior Soft Services Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables:

Inspect work performed to ensure that it meets specifications and established standards.

Ensure the upkeep of the assignment/task as per set SOP.

To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.

Conduct regular briefing for ground staff.

Ensure discipline, proper attire and etiquette in subordinate staff.

Vendor management, regular meeting with respective vendors for resolution of site related issues.

Implementation of all standard operating procedures at site to ensure smooth site operations.

Ensure closure of complaints about services and equipment and take corrective action.

Maintain required records of work hours, budgets, and other information.

Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.

Check and maintain equipment to ensure that it is in working order.

Brief and de-brief all supervisory staff.

Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.

Conduct training on regular basis for work policies and procedures.

Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.

Select and order or purchase new equipment, supplies, or furnishings.

Prepare reports Like DMR, MMR, QBR and other related reports at site

Recommend changes that could improve services and increase operational efficiency.

Perform financial tasks, such as estimating costs and preparing/managing budgets

Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to property Manager.

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.