Senior Customer Consent Manager

6 days ago

Mumbai, Maharashtra, India b5efbe03-3c8d-4ce6-8491-7c9c56fd8532 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

ABC Digital Ltd.Senior Customer Consent ManagerLocation: Thane - GCorp, MaharashtraJob PurposeTo lead the development, implementation, and governance of the enterprise-wide consent management framework across all digital platforms, ensuring full compliance with regulatory requirements and internal data privacy standards. The role is responsible for driving customer trust through transparent consent communication, integrating consent workflows seamlessly into digital journeys, and enhancing data protection while enabling business efficiency and cross-sell readiness.Key Performance Indicators (KPIs)Financial / Business ImpactIncrease in customer consent opt-in rates across digital platformsReduction in consent-related drop-offs in digital journeysContribution to cross-sell enablement through compliant data availabilityCompliance & Governance Metrics% compliance with RBI, GDPR, and emerging data privacy regulationsNumber of compliance breaches or audit observations (target: zero)Timely implementation of regulatory updates within defined SLAsCustomer & Experience MetricsCustomer consent satisfaction/clarity score (measured via feedback or surveys)Improvement in customer trust indicators (lower opt-out, higher engagement)Turnaround time for customer consent modification or revocation requestsProcess & System Integration MetricsIntegration success rate of consent systems across apps and platformsUptime & performance adherence of consent management system (>99%)Accuracy of customer consent data captured and reflected across systemsCapability & Collaboration MetricsTimeliness and effectiveness of coordination with Content SPOC and digital teamsNumber of enhancements driven in consent frameworks based on customer or regulatory inputsStakeholder engagement and adoption rate of updated consent processesMinimum Experience Level yearsJob QualificationsGraduate

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