Sales Application Support Specialist

The Opportunity:Under limited supervision, provide advice and support on a range of products using their technical resources along with sales skills. May assist in preparing product documentation. Demonstrate how to use new products and/or services.

Avantor is looking for a Sales Application Support Specialist. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. The team comprises experts from various scientific fields within Life Sciences.

What we're looking for 

Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline.

Experience:

• Minimum 2 years of experience working in Life science-related industry (ex: molecular/ microbiology labs).

Preferred Qualification:

• Communication Skills: Excellent communication skills with telephone etiquette.

• Team Player: Strong team player with a drive for results.

• Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers.

• Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy.

• Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses.

Competencies:

• Analytical and Critical Thinking

• Collaboration & Teamwork

• Continual Improvement and Innovation

• Customer Focus

• Developing People

• Driving Results

• Adherence to Avantor's policies, procedures, rules, and guidelines

• Upholding Avantor Culture and Values

How you will thrive and create an impact:

• Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries.

• Sales Enhancement: Maximize sales opportunities through technical assistance by:

  • Providing product specifications and application support

  • Checking product compatibility

  • Identifying products based on end-user applications

  • Suggesting alternatives for unavailable products

  • Upselling products and services where feasible

• Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates.

• Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery.

• Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

---