Events & Experiences Manager

6 days ago

Mumbai, Maharashtra, India Jio World Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

KEY OBJECTIVES

  • Manage the entire event lifecycle i.e. from the planning to execution and carrying out the post event evaluation
  • Managing transactions and caseloads for clients
  • Client Relationship Management
  • Act as the main point of contact for clients, understanding their needs and providing exceptional customer service
  • Build and maintain strong client relationships through regular communication, meetings, and timely responses to inquiries.
  • Understand client objectives, goals, and expectations, and ensure that these are effectively communicated to the internal teams
  • Event Planning and Execution
  • Collaborate with clients to develop event concepts, strategies and objectives
  • Coordinate with cross-functional teams, including creative, production and operations, to ensure seamless execution of events.
  • Oversee the end to end event planning process, including budgeting, vendor management, logistics and on-site coordination
  • Bring synergies between IPs & venues within brands & its subsidiaries
  • Client Satisfaction and Account Growth
  • Ensure the successful delivery of events, exceeding client expectations
  • Proactively identify opportunities to enhance client satisfaction and improve service delivery
  • Collaborate with the business development team to identify upselling and cross-selling opportunities, contributing to account growth and revenue generation
  • Reporting and Analysis
  • Track and analyse client feedback, event performance metrics and industry trends to identify areas for improvement and drive innovation
  • Prepare regular reports and presentations for clients and internal stakeholders, highlighting the key finding and recommendations.

SKILLS AND COMPETENCIES

  • Ability to strategically influence the creative output and delivery of event execution at JWC
  • In-depth understanding of Event curation, Production, and Brand Experience
  • The ability to apply a Marketing mind-set and extending the organization's reach to newer audiences
  • Proven track record of Project Management skills, with the ability to gain critical insights
  • Strong negotiation and liaising skills to influence a wide range of internal and external stakeholders
  • A keen eye for impeccable event planning and execution

QUALIFICATIONS

Bachelors degree in arts, mass media or management studies

EXPERIENCE

  • 5-6 years of experience in events planning, developing pitches and managing client relations
  • Previous work experience in events, entertainment, advertising companies with client & creative facing roles
  • Strong written and verbal communication skills
  • Excellent copywriting and presentation skills

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