Service Officer

2 weeks ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service Officer-Corporate Employee Solutions-CORPORATE EMPLOYEE SOLUTIONS-Service - Non Branch Banking

JOB ROLE

  • Responsible for servicing corporates having salary relationship with the bank
  • Ensuring smooth salary requests of corporates are processed
  • Processing customers request for account maintenance
  • Getting customers to become digitally active
  • Conduct Parichay desk in corporate and meet customers/KDMs
  • Responsible for sharing account opening details with the corporates post the accounts are certified
  • Ensuring all complaints are resolved and closed within TAT
  • Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
  • Managing customer & corporate complaints & providing end to end resolution
  • Responsible for moving corporates to Net IT platform for automation of salary uploads

JOB REQUIREMENT

  • Good communication and problem-solving skills
  • Self-starter and energetic individual
  • Ability to take directions from multiple managers
  • Basic data entry knowledge
  • Ability to multitask, prioritize, manage time effectively & work effectively under pressure
  • Candidate should be confident and a team player
  • Graduate with 1 year of relevant experience (in Corporate/Institutional Sales preferred)

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