Usage & Revenue (U&R) Manager
2 days ago
Roles and Responsibilities
- Manage usage and revenue growth through effective pricing strategies, upselling, and cross-selling initiatives.
- Analyze market trends, competitor activity, and customer behavior to inform revenue enhancement efforts.
- Develop and implement revenue maximization plans to drive business growth and improve profitability.
- Collaborate with internal stakeholders to optimize product offerings, packaging, and promotions for maximum impact on usage retention rates.
- Monitor key performance indicators (KPIs) such as ARPU, churn rate, and net promoter score to measure program effectiveness.
Desired Candidate Profile
- 8-13 years of experience in telecom industry with expertise in Revenue Management or related field.
- MBA/PGDM degree from a premier institute with specialization in Any Specialization.
- Strong understanding of ISP networks, BSS systems, UNR processes, RM principles, U&R best practices.
Key Skills & Competencies
- Strong understanding of ISP/telecom enterprise products ILL, broadband, and managed services.
- Proven track record in revenue growth, upselling, and cross-selling strategies.
- Analytical mindset with ability to interpret usage and revenue data for actionable insights.
- Excellent leadership skills with ability to drive telesales teams towards aggressive targets.
- Strong communication, negotiation, and presentation skills.
- Ability to work cross-functionally with Product, Marketing, and Sales teams.
Qualifications & Experience
- Graduate/Postgraduate in Business, Marketing, or related field (MBA preferred).
- Experience in ISP, Telecom, or Enterprise Internet services.
- Prior experience in revenue management, usage enhancement, or customer lifecycle management.
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