Technical support-Uk shift

4 days ago

Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 25,000 - ₹ 50,000 per year

Hiring for TOP bpo's in Bangalore

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work rotational shifts including night shifts (UK shift).
  • Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services

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