ServiceNow Performance Analytics Developer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job description

Job Summary:

We are seeking a skilled ServiceNow Performance Analytics Developer to design, develop, and maintain Performance Analytics solutions within the ServiceNow platform. The ideal candidate will have strong experience in creating dashboards, KPIs, and reports to support data-driven decision-making across IT and business functions.

Key responsibilities: 

• Design and implement Performance Analytics solutions in ServiceNow.
• Develop meaningful KPIs, scorecards, and dashboards tailored to business needs.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Ensure data accuracy and integrity across analytics modules.
• Optimize platform performance using best practices in scripting and asynchronous processing.
• Maintain and enhance existing analytics configurations and visualizations.
• Provide training and documentation for end-users and administrators.
• Troubleshoot issues and perform root cause analysis (RCA) for analytics-related problems.

Required Skills & Qualifications:

• Proven experience with ServiceNow Performance Analytics and Reporting.
• Strong understanding of ServiceNow architecture and modules (ITSM, CMDB, etc.).
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience with data visualization and analytics principles.
• Ability to work independently and in a team environment.
• Excellent communication and stakeholder management skills.
• ServiceNow certifications (e.g., CSA, PA Micro-Certification) are a plus.

Preferred Experience:

• 3+ years of hands-on experience with ServiceNow development.
• Experience in Agile/Scrum environments.
• Familiarity with ITIL processes and frameworks.

Qualifications

• B. Tech in Computer Science

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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