Senior Data Analyst

6 days ago

Taiwan Australia Vietnam, India Binance Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Senior Data Analyst - Chatbot/ Customer Service (AI/LLM)

Location: Taiwan, Taipei / Asia / Australia, Brisbane / Australia, Melbourne / Australia, Sydney / South East Asia / Vietnam, Ho Chi Minh / Hong Kong
Department: Engineering Big Data
Type: Full-time Onsite or Remote / Remote

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities
  • Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
  • Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.
  • Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
  • Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.
  • Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.
Requirements
  • 5 years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making.
  • Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions.
  • Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.
  • Good business sense and logical thinking.
  • Ability to synthesize information and generalize the pattern.
  • Experience with customer service data analysis and AI bot analysis will be beneficial.
Why Binance
  • Shape the future with the worlds leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

  • Commercial Digital Data Analyst

    15 hours ago

    Vietnam, India BOSTON SCIENTIFIC Full time ₫ 5,00,00,000 - ₫ 10,00,00,000 per year

    Job Description Commercial Digital Data Analyst - ASEAN Work mode: HybridOnsite Location(s): Ho Chi Minh, SGAdditional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and...

  • Commercial Digital Data Analyst, ASEAN Job Details

    18 hours ago

    Vietnam, India BOSTON SCIENTIFIC Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

    Job Description Commercial Digital Data Analyst, ASEAN Work mode: HybridOnsite Location(s): Ho Chi Minh, SGAdditional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and...

  • Senior Data Scientist

    1 week ago

    Dubai ,Taiwan ,Vietnam ,Hong Kong, India Binance Full time ₹ 80,000 - ₹ 1,80,000 per year

    Job Description Senior Data Scientist / Analyst (AI/LLM) Location: Asia / South East Asia / Vietnam, Ho Chi Minh / UAE, Dubai / Hong Kong / Taiwan, TaipeiDepartment: Engineering Big DataJob Type: Full-time Onsite or Remote / Remote Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial...

  • On-chain Data Analyst

    2 days ago

    Taiwan, India Binance Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description : On-chain Data Analyst (6 months contract) Location: Asia / Taiwan, Taipei / South East AsiaDepartment: Data & Research Data & AnalyticsEmployment Type: Full-time: Remote Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280...

  • Senior Data Warehouse Engineer, Finance Data Mart

    2 days ago

    Thailand ,Taiwan ,Australia, India Binance Full time US$ 80,000 - US$ 1,50,000 per year

    Job Description Senior Data Warehouse Engineer, Finance Data Mart Location: Asia / Taiwan, Taipei / Hong Kong / Thailand, Bangkok / Australia, Brisbane / Australia, Melbourne / Australia, Sydney / Hungary, Budapest / New Zealand, Auckland / New Zealand, WellingtonDepartment: Engineering Big DataEmployment Type: Full-time: RemoteWork Arrangement: Remote ...

  • Web3 Security Data Analyst

    2 weeks ago

    Taiwan, India Binance Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Job Description Position: Web3 Security Data AnalystLocation: Asia / Taiwan, TaipeiDepartment: Security & IT Helpdesk SecurityEmployment Type: Full-time: Remote Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100...

  • Risk Analyst, Fraud

    2 weeks ago

    Thailand ,Taiwan ,Australia, India Binance Full time ฿ 12,00,000 - ฿ 15,00,000 per year

    Job Description : Risk Analyst, Fraud Locations: Taipei / Asia / Australia, Brisbane / Australia, Melbourne / Australia, Sydney / Thailand, Bangkok / Eastern Europe / Hong Kong / Ireland, Dublin / Mexico, Mexico City / New Zealand, Auckland / New Zealand, Wellington / Philippines, Manila Department: Operations, Strategy & Project Management...

  • Rackspace - SENIOR BIG DATA INFRA ENGINEER

    4 days ago

    Vietnam, India rackspace technology Full time US$ 40,000 - US$ 80,000 per year

    Job Description SENIOR BIG DATA INFRA ENGINEER Location: Vietnam - RemoteDepartment: Public Cloud - Offerings and Delivery Cloud Data ServicesEmployment Type: Full-TimeWork Type: RemoteAbout the Role: We are seeking a highly skilled and experienced Senior Big Data Infra Engineer to join our dynamic team. The ideal candidate will have a strong background...

  • Data Analyst,Senior Data Analyst,Senior Analyst

    2 weeks ago

    Australia ,Canada ,United Kingdom (UK) ,United Arab Emirates (UAE) ,Luxembourg, India 02 Sep, 2025 Full time ₹ 60,000 - ₹ 1,20,000 per year

    Job Description A data analyst collects and stores data on sales numbers, market research, logistics, linguistics, or other behaviors. They bring technical expertise to ensure the quality and accuracy of that data, then process, design, and present it in ways to help people, businesses, and organizations make better decisions. Data Analyst...

  • DeFi Protocol Analyst

    2 weeks ago

    Taiwan ,Australia ,Hong Kong, India Binance Full time ₹ 80,000 - ₹ 2,00,000 per year

    Job Description DeFi Protocol Analyst (Data Focused) Location: Taiwan, Taipei / Australia, Brisbane / Hong KongDepartment: Engineering Big DataEmployment Type: Full-time Onsite or Remote / Hybrid Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by...