Telesales Executive
2 days ago
Key Responsibilities:
● Consistently embarking an excellent first impression on call, delivering exceptional customer experience
● Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
● Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
● Contacting prospective clients / existing customers to inform them about the product using scripts
● Accurately record details of communication with customers
● Developing and sustaining solid relationships with customers to encourage repeat business
● Answer questions about product features in an engaging manner
● Answer all customer questions honestly and accurately
● Using sales scripts drive sales and respond to customer objections
● Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on
customers' needs and preferences.
● Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Qualifications and Skills:
● Fluent in English language; bilingual a plus
● Patient, cool-tempered and ability to handle rejections, stress
● Good Listening skills, excellent telephone etiquette
● Ability to follow scripts without sounding mechanical
● Excellent organizational and problem-solving skills
● Working knowledge of relevant computer software
● Ability to learn and high sense of hunger to achieve and grow
● Punctual, Good time-management skills
● Carry a positive attitude with a high energy level
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