Direct Walk-In Opportunity For Customer Service Associate

2 days ago

Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Direct Walk-In Opportunity @TCS BPS Mumbai for INTERNATIONAL VOICE CUSTOMER SERVICE ROLE

Kindly go through the norms below and apply only if its relevant for you.

Walk-In Drive Date - Saturday 1st November, 2025

Walk-In Drive Location - Tata Consultancy Services Ltd, Kensington Building, B Wing Recruitment Bay, Unit No. 801, 901 &10001, Hiranandani Business Park, Powai, Mumbai

Walk-In Drive Timing - 09:00 AM - 12:00 PM

Job Role: Customer Service Associate

Job Location: Mumbai (Malad, Thane)

Experience required:

  • 1-12 Years in the contact center industry

Job Requirement:

  • Candidates with international customer service (VOICE) experience preferred.
  • Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.
  • Flexible working in rotational shifts, including night shifts
  • Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
  • BE/BTech and Postgraduates are not eligible
  • Mode of Salary credit should be through banks from all the employers (No cash in hand)
  • All educational and employment documents are mandatory to have.

Skill Requirement:

  • Excellent Communication Skills
  • Strong Team Player
  • Strong Domain Knowledge Preferred
  • Strong feedback implementation skills
  • Possess Positive attitude and know to promote brand value.
  • Ability to work in any shifts, the majority being night and midnight shifts

Job Description:

  • Handle customer interactions daily with 0 availability time
  • Ensure SLAs are met consistently at individual and team level.
  • Meet and exceed all performance thresholds.
  • Focus on Key KPI's like RSAT, AHT and customer experience.
  • Constantly remain abreast of new changes
  • Implement feedback and corrective actions to avoid repeat instances

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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