Sr Analyst I Infrastructure Services

Job Description:

Capability-Network Engineer

Job Level-SPE

Job Profile-Educational Qualification : Degree in Computer Science or equivalent

Skills – TechnologyLAN/WAN, IPAM, Load Balancer, Packet Analyzer

Certifications-AIS/ASE/MASE/CCIE /PCNSE/ CCSA

Experience level-5 to 6+ years relevant experience

Job Description

• Minimum of years' experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.
• Knowledge troubleshooting Checkpoint (R80, R77 Gaia, R75, R70, R65, Provider-1, VSX, SPLAT, Cluster XL, Smart Center Server)
• Knowledge in Palo Alto (Pa-500, PA-3k,PA-5k, PA-7k, VSYS and Panorama)
• Experience with IPSEC, VPN, and SSL
• Perform firewall rule audit and optimization using Tufin, Firemon and Algosec.
• Upgrading the code from Pan OS 7.1.X to 8.0.X. Experience working on Panorama M100. Migration from Cisco ASA to PA firewalls.
• Palo Alto design and installation (Application filtering, Threat Prevention, Data Filtering).
• Configuration and troubleshooting of Site to Site as well as Remote Access VPN on Cisco ASA and Check Point firewalls.
• Should have knowledge on Fortinet firewall.
• Maintain the Palo Alto Networks solution uptime/availability and provide guidance on architecture changes, upgrades, fixes etc.
• Palo Alto Networks XML API integration experience
• Knowledge in Installing a Security Gateway, VSX Gateway
• Knowledge in email security, and web protocols
• Plan Proactive maintenance windows for DR tests, execute corrective action as needed for high business uptime
• Extensive knowledge of different security threats and virus detection systems
• Strong understanding of core Internet protocols and applications.
• Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers.
• Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers.
• Extensive hands on experience with BIG-IP 5000 and 2000 series.
• Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox.
• Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing).
• Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from to
• Extensively worked on virtual F5 LTM module on VMware for application testing.
• Configured VCMP Host and created VCMP guests for Exchange and ACE migrations.
• Created a high availability feature between the VCMP guests for different VCMP hosts.
• Extensive knowledge in configuration via CLI (TMSH and advance shell).
• Good knowledge on basic iRules scripting and debugging.
• Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP
• Implementation of major application services with the iApps templates.
• Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
• Extensive knowledge and experience with hosting SSL certificates on F5 platforms.
• Experience in managing the load balancers in a high-availability infrastructure.
• Solid understanding and experience in managing Data center LAN
• Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
• Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer
• Management of onsite vendors - During implementation activity and day after support.
• Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.
• Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.
• ITIL V3 Foundation Certification is desired

Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues
• Provides timely updates to customers/team members
• Understands the criticality of cases and meets initial response time as defined in SLA.
• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.
• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.
• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.
• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.
• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.
• Responsible for keeping the project SharePoint portal/file share up-to-date.
• Documents the problem/resolution to allow for future reference in Knowledge Database
• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.
• Participate in regular delivery audits
• Document and maintain the standard operation procedures for the project.

Finance

• Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.
• Achieve in technical competency through continues improvement and automation for reduction in man efforts.

People

• Co-operates and works well with others in the pursuit of team/project goals and effective inter-personal behavior.
• Responsible for maintaining high employee satisfaction and employee morale
• Effective Verbal and Written communication

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.