Junior Customer Service Representative

6 days ago

Bandra Maharashtra, India YourHappyLife Full time

Junior

Customer Service Representative
– Onsite | Bandra West |
Immediate Hire

Location:
Bandra West, Mumbai (Onsite)

Joining:
Immediate Hire

Are you a natural at sales? Do you love building relationships and driving revenue growth?

We're looking for a
Customer Success & Sales Specialist
to take ownership of our
direct sales funnel
, upsell to existing customers, and drive repeat business. If you have a
knack for selling, strong communication skills, and a data-driven mindset
, this role is for you

What You'll Be Doing:

  • Sales & Customer Engagement
    – Build
    long-term relationships
    with customers, upsell new products, and convert inquiries into
    direct sales
    .
  • Order & Dispatch Management
    – Oversee daily order processing, ensure
    on-time deliveries
    , and handle customer queries regarding orders & shipments.
  • Retention & Cohort Analysis
    – If you can
    read and act on cohort data from Shopify
    , that's a
    MASSIVE plus
    Use data insights to
    improve retention, re-engage past buyers, and optimize customer lifetime value.
  • Proactive Outreach & Upselling
    – Identify high-value customers, craft
    personalized sales strategies
    , and send targeted WhatsApp/email offers to
    drive repeat sales
    .
  • Marketing Support & CRM Automation
    – Run
    broadcast campaigns and emailers
    via marketing tools like
    Contlo
    to keep customers engaged.
  • Shopify & Easycom Mastery
    – If you know
    Shopify and Easycom
    , you'll be a game-changer in helping us streamline processes and
    maximize conversions.
  • Customer Reviews & Brand Trust
    – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain
    top-tier customer satisfaction.

What You Need to Succeed:

  • Exceptional Sales & Communication Skills
    – You love talking to customers and can
    convince them to buy
    effortlessly.
  • Fluent in English & Hindi
    – You can
    engage, sell, and build relationships
    in both languages.
  • Data-Driven Mindset
    – If you can analyze
    Shopify cohort data
    to improve retention, you're a rockstar
  • Shopify & Easycom Experience (BIG Advantage)
    – Prior experience in
    Shopify, Easycom, and CRM tools
    will give you a major edge.
  • Hustler Mindset
    – You take ownership,
    love closing deals
    , and are
    obsessed with customer happiness.

Why Join Us?

  • Fast-growing wellness & personal care brand
    – Be part of an ambitious, high-growth company.
  • Incentives & Growth
    – Your hard work translates into
    real earnings
    with performance-based incentives.
  • Career Acceleration
    – Future leadership opportunities in
    Sales, CRM, or Retention Marketing
    .
  • Impactful Work
    – Your efforts will directly drive revenue, customer loyalty, and brand trust.

Note for Applicants:

This opportunity is specifically for freshers and candidates with 1-2 years of experience. We kindly request that applicants with more extensive experience not apply, as we are looking for candidates who fit this specific profile.

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