Junior Customer Service Representative

6 days ago

Bandra, India YourHappyLife Full time

Junior Customer Service Representative – Onsite | Bandra West | Immediate HireLocation: Bandra West, Mumbai (Onsite)Joining: Immediate HireAre you a natural at sales? Do you love building relationships and driving revenue growth?We’re looking for a Customer Success & Sales Specialist to take ownership of our direct sales funnel, upsell to existing customers, and drive repeat business. If you have a knack for selling, strong communication skills, and a data-driven mindset, this role is for youWhat You’ll Be Doing:- Sales & Customer Engagement – Build long-term relationships with customers, upsell new products, and convert inquiries into direct sales.- Order & Dispatch Management – Oversee daily order processing, ensure on-time deliveries, and handle customer queries regarding orders & shipments.- Retention & Cohort Analysis – If you can read and act on cohort data from Shopify, that’s a MASSIVE plus Use data insights to improve retention, re-engage past buyers, and optimize customer lifetime value.- Proactive Outreach & Upselling – Identify high-value customers, craft personalized sales strategies, and send targeted WhatsApp/email offers to drive repeat sales.- Marketing Support & CRM Automation – Run broadcast campaigns and emailers via marketing tools like Contlo to keep customers engaged.- Shopify & Easycom Mastery – If you know Shopify and Easycom, you’ll be a game-changer in helping us streamline processes and maximize conversions.- Customer Reviews & Brand Trust – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain top-tier customer satisfaction.What You Need to Succeed:- Exceptional Sales & Communication Skills – You love talking to customers and can convince them to buy effortlessly.- Fluent in English & Hindi – You can engage, sell, and build relationships in both languages.- Data-Driven Mindset – If you can analyze Shopify cohort data to improve retention, you’re a rockstar- Shopify & Easycom Experience (BIG Advantage) – Prior experience in Shopify, Easycom, and CRM tools will give you a major edge.- Hustler Mindset – You take ownership, love closing deals, and are obsessed with customer happiness.Why Join Us?- Fast-growing wellness & personal care brand – Be part of an ambitious, high-growth company.- Incentives & Growth – Your hard work translates into real earnings with performance-based incentives.- Career Acceleration – Future leadership opportunities in Sales, CRM, or Retention Marketing.- Impactful Work – Your efforts will directly drive revenue, customer loyalty, and brand trust.Note for Applicants:This opportunity is specifically for freshers and candidates with 1-2 years of experience. We kindly request that applicants with more extensive experience not apply, as we are looking for candidates who fit this specific profile.

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    Bandra, India YourHappyLife Full time

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