Sr Specialist, Client Onboarding
5 days ago
The FINTECH arm of Nasdaq Technology is looking for a passionate leader to build and lead the Client Onboarding and Training team of Client Experience.
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. In this role, you and your team will be instrumental in creating the first impression with clients/prospective clients. The earlier a client sees value, the stronger the relationship is.
The Client Onboarding Team of Client Experience is responsible for Business Configuration and Training services for Nasdaq's clients. The team guides clients to configure their business rules in Nasdaq systems and support them through the whole delivery projects. Training will cover the functional usage of our systems and prepare clients for test activities in delivery projects and production. For this purpose, we facilitate, build, and develop training courses. We perform classroom training at customer locations as well as remote sessions.
As a Business Analyst, you will play a key role guiding the customer in the creation and validation of the Business Configuration of the service/product by facilitating joint workshop and continuously working ready the Business Configuration of the Customer Solution for production solution / service go -live. Create and maintain course material and execute courses for the customer's staff, including course administration and planning.
Your responsibilities will be:
- Lead/facilitate workshops to demonstrate usage of our Trading products and guide clients to configure their business rules in the systems.
- Lead design, development and maintenance of courses and training material for various products.
- Participate in requirements discussion and design studies for identifying scope of work for the team.
- Collaborate with different teams internally (Product, Engineering, Sales and Professional Services and externally.
We expect you to have:
- In-depth experience working as a Business Analyst or a Functional Tester in Capital Markets, preferably Trading.
- Excellent communication skills to deal with clients across the globe.
- Ability to engage and collaborate closely with external clients and internal stakeholders
- A strong inner drive and motivation, growing in a high pace environment.
- Ability to embrace sophisticated solutions and concepts and transform them into user-friendly material.
- Experience with Unix/Linux.
- 10-15 years of overall experience.
It would be great if you have:
- Experience in presentations/public speaking.
- Experience working with cross-cultural teams.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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