Voice & Non Voice Process - Telesales & Customer Service

3 days ago

Hyderabad Secunderabad Telangana, India Creative Hands Hr Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Job Description Key Responsibilities: Voice Process (Inbound/Outbound):
  • Make or receive customer calls to resolve queries, complaints, or product information.
  • Promote products or services and convert leads (for telesales).
  • Follow up with customers and maintain call logs.
  • Ensure a high level of customer satisfaction and maintain call quality.
Non-Voice Process (Email/Chat/Backend):
  • Respond to customer inquiries through email, chat, or ticketing tools.
  • Accurately process requests such as order tracking, account updates, or complaint resolution.
  • Maintain records of communication and ensure timely follow-up.
  • Follow written communication standards and SLAs.
Eligibility & Requirements:
  • Qualification: 12th Pass or any Graduate.
  • Experience: 02 years (Freshers are welcome).
  • Good spoken and written communication in English (knowledge of Hindi, Tamil, Telugu, or other regional languages is a plus).
  • Basic typing skills (2530 WPM) for chat/email processes.
  • Comfortable with rotational shifts and week-offs.
Preferred Skills:
  • Confidence and persuasion skills for telesales.
  • Active listening and problem-solving skills for customer support.
  • Familiarity with CRM tools or ticketing platforms is an advantage.
  • Ability to work in a fast-paced environment and meet targets.

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