Account Management Team Lead

Shift: Mon- Fri, 8AM to 5PM CST

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are

You are looking for a role where you can develop and mentor a team of Account Managers. Your role involves embodying our culture and values, working closely with managers to support and coach team members, and identifying and implementing strategic improvements. Your management style thrives in a high-performance, high-accountability environment, and you possess strong communication skills and a deep understanding of customer and team engagement, time management, organization, and administrative abilities.

Success in this role requires confidence, energy, positivity, and the ability to motivate others. You are adept at collaboration, time-management, and prioritization. At HighLevel, we expect all our team members to engage on camera for all customer and team interactions.

• Provide daily leadership, coaching, and empowering Account Managers to enhance their performance and development.
• Account Management Experience encouraged
• Serve as the primary point of contact for management level inquiries and customer support escalations and coach AMs through recovery plans.
• Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training.
• Monitor team and department health, contributing to strategic team development.
•  Recommend improvements to client lifecycle, handoffs, documentation, and renewal planning.
• Track and report on individual and team performance metrics, providing feedback for continuous improvement.
• Identify areas for process redesign and recommend changes to enhance service quality.
• Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation.
• Foster a collaborative work environment and encourage effective teamwork.
•  Work closely with the Manager to operationalize strategy and ensure the team is aligned on priorities and KPIs.
•  Guide account planning and ensure consistent processes are applied across all client tiers.
•  Help AM2s prepare for Enterprise work by offering structured feedback and encouraging participation in shadowing and strategic thinking.
• Execute additional tasks and responsibilities as business needs evolve.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor's Degree or Equivalent SaaS Experience is strongly preferred.
• Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential.
• Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred.
• You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you.
• A strong technical aptitude to help our users succeed with the HighLevel software.
• Strong collaboration, time-management and prioritization skills are critical to the success of this role.
• The ability to build and maintain strong relationships internally with teams and customers.
• Demonstrated approach to problem solving and conflict management is a plus.
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team's results.
• Demonstrated ability to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports.
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral.
• Experience working with and/or ability to learn the use of various CRM Systems is a plus.
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.