Quality Analyst
24 hours ago
As a Quality Analyst in BPO/BPM (Chat, Email & Voice Process), your role involves monitoring and evaluating customer interactions to ensure quality and compliance. You will provide feedback and coaching to agents to enhance their performance. Conducting audits, calibrations, and root cause analysis (RCA) will be part of your responsibilities. It is crucial to ensure adherence to company policies and customer experience standards. Additionally, you will be responsible for generating reports and suggesting process improvements. Key Responsibilities: - Monitor & evaluate customer interactions for quality and compliance. - Provide feedback & coaching to improve agent performance. - Conduct audits, calibrations, and root cause analysis (RCA). - Ensure adherence to company policies & customer experience standards. - Generate reports & suggest process improvements. Qualifications Required: - 1-2 years of QA experience in a BPO/BPM environment. - Strong analytical, communication & feedback skills. - Familiarity with quality monitoring tools & CRM systems. - Bachelor's degree preferred.,
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▷ [Urgent] Quality Analyst, Avp
3 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Quality Analyst If you have a keen eye for detail this could be the role for you as you ll make sure that only well designed and built work packages get through quality testing You ll make sure decisions made are based on robust data return on investment and value measures that demonstrate thoughtful and intelligent cost management Joining us in...
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Kyc Quality Insights Analyst
4 weeks ago
Gurgaon, Haryana, India Airbnb Full timeDescription The Quality Assurance Audit Analyst will manage Airbnb Payment s AML Compliance quality assurance activities and support other audit initiatives as needed This position is responsible for performing detailed testing of investigations performed by the Payments Compliance Operations teams including investigative reports required by AML Compliance...
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Quality Analyst
3 days ago
Ballabgarh, Faridabad, Haryana, India ELITE STEELS PVT LTD Full time ₹ 2,50,000 - ₹ 3,00,000 per yearAbout Us:At Elite Steels Pvt. Ltd., operating under the trusted brand Elite Cranes — Perfect Lifting Solutions, we don't just manufacture cranes—we engineer the backbone of India's industrial strength. With a proud legacy of 34+ years, we lead as one of India's foremost providers of EOT Cranes, Electromagnets and specialised lifting equipment.Our...
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Analyst developer
1 week ago
haryana, India FNZ Full timeAbout the CompanyFNZ is committed to delivering innovative financial solutions that empower financial advisers and investors. Our mission is to provide high-quality services and products that meet the evolving needs of our clients while fostering a culture of collaboration and excellence.About the RoleThe role involves working closely with analysts and...
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Analyst developer
2 weeks ago
haryana, India FNZ Full timeAbout the Company FNZ is committed to delivering innovative financial solutions that empower financial advisers and investors. Our mission is to provide high-quality services and products that meet the evolving needs of our clients while fostering a culture of collaboration and excellence. About the Role The role involves working closely with analysts and...
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Quality Analysis
2 weeks ago
Gurugram, Haryana, India TechPoppy Private Limited Full time**Minimum 2+ Years’ experience required as a Quality Analysis.** - Quality analyst of BPO industry who can listen to the agents calls and share feedback. - Must be a graduate or higher. - Speak, read and write in Hindi and English. - Able to communicate confidently and politely, with good speaking skills. - Effective problem solving and decision making...
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QA Analyst
6 days ago
Haryana, India WeAddo Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob OverviewWe are seeking a highly skilled and experienced Quality Assurance Analyst with a minimum of 4 years of hands-on experience in software testing and automation. The ideal candidate will possess a deep understanding of Martech solutions, complemented by expertise in automation tools such as Selenium and Cypress.ResponsibilitiesDevelop and execute...
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Senior Test Analyst
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 05 September 2025 Job Description Title Senior Test Analyst Department GPS - RPM Capability Location Gurgaon, India Reports To Test Manager Level Grade 3 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...
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Quality Auditor
3 days ago
Gurugram, Haryana, India RMG Consulting Pvt ltd Full timeEdTech is a leading work-study program offering international students access to quality education and career pathways in India. With over 5,000 enrollments from Africa and South Asia in the past seven years, EdTech is the largest initiative of its kind. Our mission is to help students become employable and financially independent while they pursue higher...
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Analyst Developer- .NET Developer
5 days ago
haryana, India FNZ Full timeAbout the Company Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great...