Information Technology Infrastructure Engineer
1 week ago
About the Role
This role is responsible for managing and supporting the organization's IT infrastructure — ensuring its reliability, performance, and security in alignment with manufacturing operations. The incumbent will oversee servers, endpoints, storage systems, virtualization platforms, backups, patch management, IT security (non-network), and related tools.
Key Responsibilities
Infrastructure Management
- Install, configure, and maintain servers, storage, endpoints, VC, and other devices.
- Manage Windows/Linux servers, Active Directory, DNS, DHCP, File Server, and Group Policies.
- Implement and monitor backup solutions, disaster recovery, and patch management.
- Administer the Azure portal and review cloud logs & alerts.
- Handle endpoint management — desktops, laptops, printers, MDM, biometric devices, and UPS.
- Manage endpoint security tools (antivirus, device encryption, application control).
- Coordinate with vendors for hardware/software support and warranty claims.
- Support IT asset lifecycle management, documentation, and audits (ISO, internal controls).
- Monitor performance and uptime of critical IT systems and infrastructure.
Network & Security
- Basic understanding of VLANs, VPNs, and firewall rules.
- Conduct periodic security audits and vulnerability assessments.
- Ensure adherence to cybersecurity policies and standards.
Server & Storage Administration
- Manage physical and virtual servers (Windows/Linux).
- Administer storage systems (NAS/SAN) and backup environments.
- Maintain business continuity and disaster recovery plans.
Support & Troubleshooting
- Provide Level 2 technical support for infrastructure-related issues.
- Perform basic troubleshooting for SAP ERP.
- Document incidents, resolutions, and system changes.
Projects & Implementation
- Participate in infrastructure upgrades, expansion, and technology deployment (cloud, automation, IoT).
- Collaborate with cross-functional teams for IT-enabled initiatives.
Compliance & Documentation
- Maintain accurate system documentation, including diagrams, configurations, and procedures.
- Ensure compliance with ISO, ITIL, and other organizational standards.
Qualifications
- Diploma Engineer / BCA / B.Tech in Computer Science, IT, or related field.
- Certifications preferred: MCSA, ITIL, Windows Server, CompTIA Server+, Azure, or equivalent.
- Experience: 6–7 years in IT infrastructure management roles.
Required Skills
- Strong knowledge of Windows Server OS, Active Directory, and Group Policies.
- Understanding of cybersecurity practices and endpoint protection.
- Experience with virtualization platforms (Hyper-V / VMware).
- Familiarity with cloud platforms (Azure / AWS).
- Good analytical and problem-solving abilities.
- Ability to perform under pressure in a manufacturing environment.
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