
Customer service agent
6 hours ago
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting inquiries on sales
Responsibilities
- Communicate with customers via phone, email and chat ( inbound call )
- Provide knowledgeable answers to questions about product, pricing and availability
- Handle inbound calls from potential customers.
- Identify customer needs and recommend appropriate plan or services.
- Provide detailed information about product features and benefits.
- Follow up on leads to convert inquiries into sales.
- Maintain a high level of customer satisfaction by addressing concerns and questions.
- Achieve and exceed individual sales targets .
- Keep accurate records of customer interactions and sales activities.
- Collaborate with the sales team to optimize sales strategies.
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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