Lead - International Guarantees
4 days ago
JD:
Responsibilities
Ø Responsible for handling guarantees and stand by letter of credit for Europe and Asian entities
Ø Co-ordinate/work closely with the Middle office, Front office & Relationship managers (Onshore)
Ø Be able to work closely with Back office team in meeting the client requirements / expectations
Ø Knowledge on IMEX application would be an advantage.
Ø Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions
· International and Domestic Guarantee & Stand by Letter of Credit (Text Vetting, Issuance, advising, amendment, Book off, Fees collection / remittances, Claim scrutiny, Queries Handling etc.,
Profile Required:
1. Manage Text Vetting, Issuance, advising, amendment, Book off, Fees collection / remittances, Claim scrutiny, Queries Handling etc., for International, Domestic Guarantees & Stand by Letter of Credit
2. Well versed with URDG 758, ISP98
3. Workflow coordination, queue management & client communication
4. Maintaining the SLA's as required by the Client on timeliness & quality.
5. Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
6. Maintain the book of operational procedures and Special practices updated
7. Reports & Training
a. Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
b. Training the process and procedures and regular updates to team members
8. Managing the team shift schedule, team attendance, logistics on a daily basis.
Specific Context
- Strongly customer oriented, able to speak to clients, understand issues and provide on the spot solutions
- Willing to work with various shifts (especially in Asian timing)
- Demonstrates organisation and planning skills
- Excellent written and oral communication skills
- Analytical skills and process oriented
- Strong motivation & interpersonal skills
- Ability to work under pressure and work as part of the team
- Should possess Lead by example attitude
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