
Online Sales
22 hours ago
Department: E-Commerce & Online Sales
Key Responsibilities:
- Drive online sales through CRM platforms and digital communication channels.
- Engage with customers via web chat, WhatsApp, and email to convert inquiries into purchases.
- Manage online reputation by addressing customer queries on Instagram, Facebook, Twitter, LinkedIn, etc.
- Improve First Response Time (FRT) and successfully convert website/store leads.
- Follow up on abandoned cart orders, analyze reasons for drop-offs, and enhance user experience.
- Work on improving Customer Satisfaction (CSAT) & Net Promoter Score (NPS).
- Collaborate with teams to resolve customer service tickets efficiently.
- Analyze sales data, customer behavior, and conversion trends for process improvements.
Skills & Qualifications:
- 2-3 years of CRM experience in sales & customer service.
- Proficiency in CRM platforms like Salesforce, Zoho, Freshdesk, Limechat, etc.
- Prior experience in fine jewellery or premium brands (preferred but not mandatory).
- Strong interpersonal skills with a passion for engaging customers.
- Understanding of social media trends & consumer behavior.
- Strong coordination and communication skills.
- Commercial awareness with a sales-driven mindset.
Working Days: 6 days
Job Types: Full-time, Permanent
Pay: ₹50, ₹80,000.00 per month
Application Question(s):
- What is the highest ATV (Average Ticket Value) of the products/ sold by you?
- Which CRM software/s are you well versed with?
- What is your current salary(monthly)?
- What is the maximum sale achieved by you individually monthly?
Work Location: In person
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