Online Sales

23 hours ago


Bandra Mumbai Maharashtra, India TYAANI JEWELLERY LLP Full time ₹ 9,60,000 per year

Department: E-Commerce & Online Sales

Key Responsibilities:

  • Drive online sales through CRM platforms and digital communication channels.
  • Engage with customers via web chat, WhatsApp, and email to convert inquiries into purchases.
  • Manage online reputation by addressing customer queries on Instagram, Facebook, Twitter, LinkedIn, etc.
  • Improve First Response Time (FRT) and successfully convert website/store leads.
  • Follow up on abandoned cart orders, analyze reasons for drop-offs, and enhance user experience.
  • Work on improving Customer Satisfaction (CSAT) & Net Promoter Score (NPS).
  • Collaborate with teams to resolve customer service tickets efficiently.
  • Analyze sales data, customer behavior, and conversion trends for process improvements.

Skills & Qualifications:

  • 2-3 years of CRM experience in sales & customer service.
  • Proficiency in CRM platforms like Salesforce, Zoho, Freshdesk, Limechat, etc.
  • Prior experience in fine jewellery or premium brands (preferred but not mandatory).
  • Strong interpersonal skills with a passion for engaging customers.
  • Understanding of social media trends & consumer behavior.
  • Strong coordination and communication skills.
  • Commercial awareness with a sales-driven mindset.

Working Days: 6 days

Job Types: Full-time, Permanent

Pay: ₹50, ₹80,000.00 per month

Application Question(s):

  • What is the highest ATV (Average Ticket Value) of the products/ sold by you?
  • Which CRM software/s are you well versed with?
  • What is your current salary(monthly)?
  • What is the maximum sale achieved by you individually monthly?

Work Location: In person



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