O2C Manager

7 days ago


Bengaluru, Karnataka, India KPMG Assurance and Consulting Services LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Process Management:

  • Must have worked in e-commerce companies /start-ups.

  • Oversee the entire O2C process, from order initiation to cash collection.
  • Ensure timely and accurate processing of orders and payments.
  • Develop and implement process improvements to enhance efficiency and reduce costs.
  • Should have experience of performing order to cash reconciliation with payment gateways, courier partners, banks, net-banking and UPI payment mechanisms.
  • Must have performed customer confirmations and related reconciliations.

  • Team Leadership:

  • Lead, mentor, and develop a team of order management and cash collection professionals.

  • Foster a collaborative and high-performance work environment.
  • Conduct regular performance reviews and provide constructive feedback.

  • Client Relations:

  • Build and maintain strong relationships with key client stakeholders.

  • Resolve any disputes or issues promptly and effectively.

  • Compliance and Risk Management:

  • Ensure compliance with company policies, industry regulations, and legal requirements.

  • Identify and mitigate risks associated with the O2C process and implement corrective actions as needed.

  • Reporting and Analysis:

  • Prepare and present regular reports on key performance indicators (KPIs).

  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Collaborate with other departments to align strategies and achieve business goals.

Preferred candidate profile

  • Minimum of 5+ years of experience in procurement or supply chain roles.
  • Proven track record of managing O2C processes in a complex organization.

  • Skills:

  • Strong leadership and team management skills.

  • Excellent interpersonal and communication abilities.
  • Proficient in using ERP systems and procurement software.
  • Analytical mindset with a focus on continuous improvement.
  • Ability to work under pressure and meet tight deadlines.


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