CFIN O2C Solution lead

Your role and responsibilities:

We are seeking an experienced Order-to-Cash (O2C) Solution Lead to lead and mentor a team of Solution Architects responsible for the configuration, optimization, and support of O2C processes within the Central Finance (CFIN) system. In this role, you will oversee the O2C teams day-to-day activities, guide them in resolving complex system issues, and drive the continuous improvement of O2C processes across the organization. You will also be responsible for collaborating with key stakeholders to ensure that O2C systems and processes are aligned with business objectives, scalable, and compliant with internal standards. This position requires close coordination with internal teams, including Finance, IS Architecture, and external vendors, to maintain and evolve the O2C architecture, ensuring it meets business needs and complies with ABB's standards.

This role is contributing to the Finance Services business Finance Process Data Systems division in Bangalore, India.

You will be mainly accountable for:

• Team Leadership & Development: Lead, mentor, and manage a team of O2C Solution architects, providing guidance on best practices, process optimization, and system configuration. Foster a collaborative, high-performance team culture. O2C Process Ownership: Oversee the configuration, implementation, and ongoing support of O2C processes within the CFIN system, ensuring they are optimized and aligned with business goals.
• Stakeholder Collaboration: Partner with business process owners, IS architects, technical teams, and other key stakeholders to understand business requirements, define functional specifications, and ensure O2C processes are well integrated with other enterprise systems. Project Management: Lead O2C process initiatives, including system upgrades, enhancements, and new implementations. Manage timelines, resources, and deliverables to ensure successful project outcomes.
• System Optimization & Automation: Drive the continuous improvement of O2C processes by identifying opportunities for automation, efficiency gains, and system enhancements. Ensure that new solutions meet both business and technical requirements. Cross-Functional Coordination: Act as the primary point of contact between the O2C team and other business processes (e.g., R2R, P2D, P2P/ TRE, TAX, Data and Technical) to ensure smooth and efficient O2C processes across the organization.
• Quality Assurance & Compliance: Ensure all O2C configurations, processes, and solutions comply with internal standards, regulations, and best practices. Oversee testing, documentation, and change management activities. Troubleshooting & Issue Resolution: Provide leadership in resolving complex O2C-related system issues and escalate critical issues to appropriate teams for resolution. Ensure prompt and effective resolution of problems affecting O2C processes.
• Performance Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess the effectiveness and efficiency of O2C processes. Provide regular status reports and performance analysis to senior management. Continuous Learning & Knowledge Sharing: Encourage continuous learning and professional development within the O2C team. Stay up-to-date with industry trends, emerging technologies, and best practices in O2C process management.

Qualifications for the role:

• Education: Bachelors or masters degree in computer science, Finance, Information Systems, Business Administration, or a related field. Relevant certifications in O2C SAP S/4HANA, SAP CFIN, or IT architecture.Proven experience (7+ years) in O2C process management, with a strong background in system configuration and implementation within SAP or similar ERP environments (SAP S/4HANA, SAP CFIN).
• Experience in a leadership or managerial role within an O2C or functional team, with demonstrated ability to lead and motivate a team. In-depth understanding of O2C processes (order management, billing, collections, accounts receivable) and their integration into broader financial systems. Strong experience with Central Finance (CFIN), SAP modules, and cross-functional system integration. Ability to analyse business requirements and translate them into functional and technical system specifications.
• Strong problem-solving skills with a focus on process optimization and automation. Strong lifecycle case for Credit Management & Integration process between source & CFIN, Down Payment concepts maturity for onboarding countries, Industry solution for Project Cash flow, Provisioning based on global rule sets Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams. Excellent communication, presentation, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Proven project management skills, including the ability to manage multiple priorities, deliverables, and deadlines. A strong focus on continuous improvement and automation, with a passion for driving innovation within enterprise systems. Experience in managing relationships with external vendors and third-party service providers to ensure the delivery of high-quality solutions. Ability to adapt to a fast-paced, dynamic work environment and manage multiple priorities effectively.