CMS Executive

3 hours ago

Hyderabad, Telangana, India Info Edge Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  1. CMS & Payment Management o Manage the CMS process, including tracking payment

    clearance based on data in coordination with Finance.
  2. Raise service requests for payment confirmation.
  3. Follow up on payment collections (scheduled and credit sales) and post these entries in

    the CRM.
  4. Product & Service Operations: Handle product activation through the seller.
  5. Provide training and interim service support to new customers for posting and boosting

    listing products.
  6. Raise service requests for XID creation.
  7. Book FSL slots through the legacy CRM system.
  8. Support & CRM Coordination to Resolve individual service requests (SRs) on priority.
  9. Support new CRM users directly or by coordinating with the SR Desk.
  10. Coordinate with Salespersons and customers for design creation requests and ensure

    timely placement through relevant teams.
  11. Close coordination with the CRM Tech team for early resolution of technical issues.

Roles and Responsibilities

  1. CMS & Payment Management o Manage the CMS process, including tracking payment

    clearance based on data in coordination with Finance.
  2. Raise service requests for payment confirmation.
  3. Follow up on payment collections (scheduled and credit sales) and post these entries in

    the CRM.
  4. Product & Service Operations: Handle product activation through the seller.
  5. Provide training and interim service support to new customers for posting and boosting

    listing products.
  6. Raise service requests for XID creation.
  7. Book FSL slots through the legacy CRM system.
  8. Support & CRM Coordination to Resolve individual service requests (SRs) on priority.
  9. Support new CRM users directly or by coordinating with the SR Desk.
  10. Coordinate with Salespersons and customers for design creation requests and ensure

    timely placement through relevant teams.
  11. Close coordination with the CRM Tech team for early resolution of technical issues.

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