 
						CMS Executive
2 days ago
- CMS & Payment Management o Manage the CMS process, including tracking payment
 clearance based on data in coordination with Finance.
- Raise service requests for payment confirmation.
- Follow up on payment collections (scheduled and credit sales) and post these entries in
 the CRM.
- Product & Service Operations: Handle product activation through the seller.
- Provide training and interim service support to new customers for posting and boosting
 listing products.
- Raise service requests for XID creation.
- Book FSL slots through the legacy CRM system.
- Support & CRM Coordination to Resolve individual service requests (SRs) on priority.
- Support new CRM users directly or by coordinating with the SR Desk.
- Coordinate with Salespersons and customers for design creation requests and ensure
 timely placement through relevant teams.
- Close coordination with the CRM Tech team for early resolution of technical issues.
Roles and Responsibilities
- CMS & Payment Management o Manage the CMS process, including tracking payment
 clearance based on data in coordination with Finance.
- Raise service requests for payment confirmation.
- Follow up on payment collections (scheduled and credit sales) and post these entries in
 the CRM.
- Product & Service Operations: Handle product activation through the seller.
- Provide training and interim service support to new customers for posting and boosting
 listing products.
- Raise service requests for XID creation.
- Book FSL slots through the legacy CRM system.
- Support & CRM Coordination to Resolve individual service requests (SRs) on priority.
- Support new CRM users directly or by coordinating with the SR Desk.
- Coordinate with Salespersons and customers for design creation requests and ensure
 timely placement through relevant teams.
- Close coordination with the CRM Tech team for early resolution of technical issues.
- 
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