Senior ERP Business Analyst

5 days ago

Kothrud Pune Maharashtra, India Eduplex services private limited Full time ₹ 9,00,000 - ₹ 90,00,000 per year

Senior ERP Business Analyst – Implementation & Client Support

Department: Implementation Team

Location: Pune (Work from Office)

Experience: 7 Years (Minimum 6 Years Relevant Experience)

Salary: Up to ₹9 LPA

Gender Preference: Male

Language Preference: Marathi, Hindi, English

About the Role

We are looking for a skilled Senior ERP Business Analyst to join our Implementation Team in Pune. The ideal candidate will play a key role in understanding client requirements, managing ERP deployments, coordinating between clients and developers, and ensuring smooth adoption of ERP solutions across organizations.

Key Responsibilities

  • Gather, document, and communicate business requirements clearly to stakeholders, developers, and testing teams.
  • Assess feasibility and impact of proposed ERP solutions from a business perspective.
  • Act as a bridge between clients and internal technical/support teams for issue resolution and enhancements.
  • Provide client-side training, implementation, and post-go-live support to ensure successful adoption of ERP systems.
  • Manage onsite software installations, configurations, and updates.
  • Conduct technical demos and walkthroughs for clients and internal sales teams.
  • Troubleshoot ERP and application issues (both online/offline) and track them through to resolution.
  • Properly escalate unresolved issues to internal teams (e.g., developers or QA).
  • Maintain accurate documentation, logs, and reports of client interactions and project progress.
  • Help end users adapt to new solutions and manage organizational change effectively.

Required Skills

  • Strong verbal and written communication skills in English, Hindi, and Marathi
  • Hands-on experience in ERP implementation and client support
  • Strong understanding of business processes and ability to translate them into ERP workflows
  • Basic knowledge of SQL (writing and understanding queries)
  • Excellent problem-solving, troubleshooting, and analytical skills
  • Ability to provide clear, step-by-step technical assistance to clients

Desired Skills

  • ERP functional expertise (any major ERP platform)
  • Experience providing end-user training and client onboarding
  • Good understanding of accounts and business operations
  • Prior experience in software installation and customer success

Education

  • Graduate in Business Administration / Commerce / IT / or related field
  • Certification or coursework in Business Analysis or ERP Systems will be an advantage

Why Join Us

  • Opportunity to work on real-world ERP implementations with diverse clients
  • Collaborative, growth-oriented work culture
  • Exposure to both technical and functional aspects of ERP solutions
  • Stable and long-term career path in ERP domain

Job Type: Permanent

Pay: Up to ₹900,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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