Global Service logistics Business Solution Analyst

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

We are seeking a highly motivated and detail-oriented Global Service Logistics Business Systems Analyst (BSA) to join our team. The ideal candidate will play a pivotal role in maintaining our global service logistics processes, enhancing system efficiencies, and ensuring seamless operations. This role requires a blend of analytical prowess, technical expertise, and exceptional communication skills, with specific knowledge in Baxter Planning, Oracle, and SAP CRM.

• Maintain and optimize current service logistics processes and systems to ensure efficient operations.
• Collaborate with cross-functional teams to gather requirements and develop comprehensive business solutions.
• Provide ongoing support and troubleshooting for service logistics systems, particularly Baxter Planning, Oracle, and SAP CRM.
• Run regular system programs and ensure they are functioning correctly, addressing any issues promptly.
• Create and maintain detailed documentation of system configurations, processes, and user guides.
• Conduct training sessions for end-users to ensure efficient system utilization.
• Monitor key performance indicators (KPIs) and generate reports to track system performance and logistics efficiency.
• Stay updated with industry trends and advancements in logistics technology to recommend innovative solutions.
• Assist in the development and execution of test plans to ensure system modifications meet business requirements.

• Bachelor's degree in Business Administration, Information Systems, Logistics, or a related field.
• 3-5 years of experience in a service logistics, supply chain, or business systems analyst role.
• Strong understanding of global service logistics operations and best practices.
• Proficiency in Baxter Planning, Oracle, and SAP CRM.
• Excellent analytical and problem-solving skills.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience with data analysis tools and techniques.
• Ability to adapt to a fast-paced and dynamic work environment.

Preferred Qualifications:

• Master's degree in a related field.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Knowledge of EDI (Electronic Data Interchange) and other logistics-related technologies.
• Familiarity with regulatory requirements and compliance in global service logistics.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.