Quality Analyst- Jaipur Location
7 days ago
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and policies.
- Monitor calls to identify areas of improvement and provide feedback to agents.
- Participate in call calibration sessions to align on quality expectations and best practices.
- Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive continuous improvement.
- Collaborate with team members to resolve issues and implement corrective actions.
Desired Candidate Profile
- 3-5 years of experience in a similar role within the BPO industry.
- Strong understanding of call monitoring, call audit, call calibration, QC tools, root cause analysis, quality assurance principles.
- Excellent communication skills with ability to work effectively with cross-functional teams
Interested candidates can share their profile on
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