AI - Business Program Manager - 2

3 days ago

Mumbai Metropolitan Region, India Fynd Full time ₹ 15,00,000 - ₹ 20,00,000 per year

About Fynd
Fynd is India's leading omni-channel and multi-platform tech company founded in 2012 by IIT Bombay alumni Farooq Adam, Harsh Shah, and Sreeraman MG. With a stronghold in retail tech, AI/ML, big data, gaming+crypto, image tech, and learning products, we manage 1000+ brands across 10k+ stores and service 23k+ pin codes. Headquartered in Mumbai, Fynd is building the future of commerce.

What will you do at Fynd?
Enterprise Client Onboarding (AI PIM)

  • Act as the key onboarding partner for enterprise clients integrating with Fynd's AI-powered Product Information Management (PIM) systems.
  • Manage all day-to-day tasks involved in setting up the POC and onboarding clients, while leveraging AI to streamline and accelerate the process.
  • Drive a seamless onboarding experience while resolving API and integration challenges quickly and effectively.

Issue Resolution & Internal Program Management

  • Lead coordination across Product Support Engineering (PSE) and dev teams for swift issue resolution and identify ways to automate things via AI.
  • Spot recurring issues, convert them into requirements, and work with Product Managers to track and ship fixes.

Requirements & Roadmap Collaboration

  • Maintain a clear view of product backlogs and customer requests.
  • Partner with Product Managers to define priorities and monitor feature delivery.

QA & User Acceptance Testing (UAT)

  • Collaborate with QA and dev teams to ensure high-quality releases.
  • Serve as the gatekeeper for UAT and sign-off on releases impacting onboarding workflows.

Some Specific Requirements

  • Ability to leverage AI to build and optimize workflows, with a strong understanding of automation tools, workflow design, and AI-driven process enhancement.
  • Experience in program management or technical onboarding roles, especially in API integrations & Catalog Operations.
  • Strong hands-on knowledge of APIs, ERP, Catalog Management, 3P marketplaces (Amazon, Flipkart, Myntra, etc.).
  • Excellent stakeholder management skills across external enterprise teams and internal tech squads.
  • Analytical thinker with problem-solving aptitude and exceptional organisational skills.
  • Bonus: Background working with AI-driven systems or product onboarding workflows.

Why Fynd?

  • Work at the intersection of AI, commerce, and innovation.
  • Collaborate with brilliant minds across domains.
  • Enjoy fast career growth and ownership in a product-led company shaping the future of retail tech.

What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University
We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture
Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness
Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment

Apply now if you're ready to lead enterprise integrations and drive impact at scale.

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