Technical Support Analyst-Release Management

5 days ago

Bengaluru, Karnataka, India Moody's Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Skills and Competencies

  • 2 - 4 years of experience in the IT industry, with prior experience in Release Management being a strong advantage.
  • Working knowledge of IT Service Management (ITSM) platforms such as ServiceNow.
  • Good understanding of Project Management methodologies.
  • Ability to coordinate cross-function and cross-department work to accomplish shared objectives.
  • Excellent communication and relationship building skills.
  • Good attention to detail, combined with strong organizational and analytical capabilities.
  • Excellent written and verbal communication skills, including the ability to effectively convey technical concepts to non-technical stakeholders.

Education

  • Bachelor's degree in computer science, information systems, or a technical field is preferred.
  • Certifications such as ITIL v3/v4 Foundation are beneficial.

Responsibilities

Moody's is seeking an IT Infrastructure Release Manager to join the Service Management team within the Technology Services Group (TSG). This junior role provides opportunities for growth and development, enabling you to make a meaningful impact on vital projects and activities that ensure seamless business operations. Working under the guidance of the broader Infrastructure Release Management team, you will assist in executing Release Management processes in alignment with ITIL best practices.

  • The Infrastructure Release Manager is responsible for coordinating and facilitating the release process, ensuring smooth execution while minimizing risks and maximizing efficiency.
  • Oversee impact assessments, stakeholder communications, release and deployment logistics, global communication, risk management, and overall orchestration of critical infrastructure activities.
  • Serve as a liaison between broader technical teams and stakeholders, sharing plans, timelines, requirements, and updates for weekly release activities.
  • Coordinate walkthroughs for release schedules, resources, dependencies, communication plans, and infrastructure updates. Conduct readiness reviews before deployment and follow-ups post-release.
  • Identify risks that may impact releases, implement mitigation strategies, and ensure scope, schedule, and quality remain unaffected.
  • Create and maintain crucial documentation, including procedures, notifications, SOPs, knowledgebase articles, and global communications.
  • Track and analyze release metrics to identify trends, drive process enhancements, and identify automation opportunities. Support improvements to the CMDB to maintain data integrity.
  • Collaborate with and support broader Service Management processes, including Change Management, Change Advisory Board (CAB) reviews, Incident Management, and Problem Management.
  • Lead and oversee Go-Live activities for successful infrastructure deployments.
  • Be available to coordinate and facilitate weekend release activities as needed.

About the team

The Infrastructure Release Management team manages the full lifecycle of infrastructure releases – from planning and scheduling to testing, deployment, and monitoring – ensuring timely and efficient delivery of maintenance, upgrades, and critical projects while protecting the stability and integrity of the production environment. As an integral part of the broader Service Management team, we drive risk mitigation, enhance service quality, reduce downtime, optimize costs, and improve operational efficiency. Joining our team means collaborating with global teams at Moody's, shaping impactful technology strategies, and contributing to innovative, transformative initiatives.

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