Assistant Manager Operation and Customer Service

2 weeks ago


Gurgaon, Haryana, India Phoenix Globaltrans Solutions Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

Phoenix Globaltrans Solutions Pvt. Ltd. is a trusted logistics provider offering end-to-end supply chain solutions powered by advanced processes and systems. Our services include international and domestic freight forwarding, along with warehousing and distribution. We are committed to a sustainable approach to logistics, ensuring ethical and responsible business practices. This philosophy drives our growth, success, and long-lasting partnerships.

Role Description

This is a full-time, on-site role for an Assistant Manager Operations and Customer Service, located in the Delhi , Gurugram. The role involves overseeing day-to-day operations to ensure optimal efficiency, managing customer service initiatives to maintain high customer satisfaction, and collaborating across teams to improve operational workflows. Additional responsibilities include monitoring key performance indicators, identifying areas for process improvement, and ensuring exceptional service delivery to clients.

Qualifications

  • Strong Operations Management and Analytical Skills to oversee and streamline processes effectively
  • Customer Service and Customer Satisfaction skills to foster lasting relationships and ensure customer excellence
  • Excellent Communication skills to coordinate with teams and communicate effectively with stakeholders
  • Ability to work in a dynamic, on-site environment and handle multiple responsibilities
  • Prior experience in logistics, supply chain, or a related field is preferred
  • Bachelor's degree in Business Administration, Logistics, or a related field is advantageous


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