Director, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software EngineeringWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
SME @ Mastercard
Mastercard strives to be the trusted network for empowering small businesses to grow and thrive through compelling products and solutions accessible from our B2B customers and partners. This segment is central to Mastercard's growth strategy - not only because of the impact Small & Medium Enterprises have on local, regional, and global economies but also because of their significant role in the payment ecosystem as buyers and sellers.Small and Medium businesses are the lifeline of the economy providing employment to more than 60% of the overall population. They face various challenges in their day-to-day execution; Global SME Engineering's organizational goal is to build innovative solutions and products that enable Mastercard to provide competitive solutions to small and medium businesses, that complements the Payments ecosystem and experiences that are Payment adjacent. The goal is to create an ecosystem of products that Mastercard provide to the business owners that helps them focus on their core business.
Role
As Director, Software Engineering for the SME Services, this person is accountable to run the teams focused on building products for,1) SME's Business Essential Services required to run the business efficiently; the initial set of capabilities of focus are – 1) Supplier Optimization 3) Invoicing 4) Expense Management 5) SME's Employee Experiences 6)Cyber risk solution integrations 2) SME's Value-Added Service like Loyalty solutions, Market insights etc. which will enhance a merchant's ability to run their business focused on the verified business profile that can be used by other tools and services
• Responsible for the analysis, design, development and delivery of software solutions
• Defines requirements for new applications and customizations, adhering to standards, processes and best practices
Responsibilities

• Formally supervise and coach 5+ teams of engineers to build, enhance, and support multiple applications/services in the delivery of internal or market-facing Products, Platforms, or Product bundles
• Oversee the management of the Software Engineering group and acts as the highest authority on high-level and complex decisions within the function
• Work with business/product owners to develop and deliver on new services to introduce new products and bundles
• Work on complex enterprise-wide initiatives spanning multiple services/programs and drives resolution
• Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year
• Recruit and hire the right talent, always bringing in someone better than at least half the individuals in the role
• Continuously engage and improve teams' performance by conducting recurring 1-1 meetings, knowing your people, managing career development, and understanding who is at risk
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
• Manage and optimize budgets, forecasting, and cost allocation while delivering on business needs in the area of ownership
• Provides strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Benchmark and drive engineering productivity, quality, and technology policy compliance in the areas of ownership
Experiences

• IT experience with successful track record in managing medium scale development organization 5+ teams with demonstrated thought-leadership, cross-functional influence, and partnership
• Progressively grown career with proven design and development experiences in multiple languages, secure coding standards (e.g., OWASP, CWE, SEI CERT), and vulnerability management.
• Has skills to develop and evangelize on reference architecture and run principles to help teams adopt Engineering Principles from the start (poison pill, active/active/active, auto-scaling, self-healing, others)
• Understands use cases for advanced design patterns (e.g., service-to-worker, MVC, API gateway, intercepting filter, dependency injection, lazy loading, all from gang of four) to implement efficient code
• Understands and implements Application Programming Interface (API) standards and cataloging to drive API/service adoption and commercialization
• Has skills to promote and coach teams on take on full stack development and facilitate end-to-end service ownership
• Has skills to engage engineers across Technology organization to promote standard software patterns and reuse of common libraries and services
• Has experience in leading and coaching teams to perform software planning and estimation for large scale complex programs
• Has skills to drive trade-off discussions to set right development capacity based on value drivers (e.g., regulatory, security, new business, market parity, technical debt)
• Has an expert understanding of DevOps best practices to guide developers and abstract application development from underlying hosting platforms and infrastructure
• Performance engineering experience to ensure applications are built to scale, run, and perform for varying demands
• Has skills to evaluate practices, metrics, and roles to continually optimize SDLC methodologies and automate processes to improve lead time and quality
• Has skills to perform architecture and cost analysis for internal, hybrid, and public cloud environments
• Has skills to succinctly articulate architecture patterns of complex systems, with business and technical implications, to executive and customer stakeholders
• Has skills to define and drive advanced chaos and other operational testing practices to test points of failures, monitors, and system behaviors under adverse conditions (e.g., resource spikes, network congestion, component or infrastructure failure)
Education:
Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:· Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, and · Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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