
Executive - Debt Management Services - Urban GCL
7 days ago
Executive - Debt Management Services - Urban GCL
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.
Duties and Responsibilities- Achieve collections target by visiting customers or agencies.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Case to case tracking.
- Resolution as per AOP within agreed timelines.
- Portfolio management.
- Debt collection strategy.
- Target achievement.
- Regulatory compliance.
- Reporting and analysis.
- Risk management.
- Team leadership.
- Vendor management.
- Co-ordinating with internal and external clients.
Required Qualifications and Experience- Experience in achieving collections targets by visiting customers or agencies.
- Ability to monitor performance against set parameters and provide updates.
- Knowledge of legal guidelines for repossession of products.
- Proficiency in maintaining accurate records of customer interactions and transactions.
- Experience in preparing regular reports on collection activities and performance.
- Strong problem-solving skills to handle escalations promptly and effectively.
- Experience with Daily DRR (Daily Risk Report) management.
- Ability to develop and implement strategies to improve collection rates.
- Case to case tracking and resolution as per AOP within agreed timelines.
- Expertise in portfolio management and debt collection strategy.
- Proven track record in target achievement and regulatory compliance.
- Strong skills in reporting and analysis, risk management, and team leadership.
- Experience in vendor management and coordinating with internal and external clients.
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