Customer Support

About Us Volkrex Pvt Ltd is a trusted outsourcing and talent solutions partner working with innovative global clients across industries We specialize in building high-performance teams that deliver quality efficiency and customer delight We are currently hiring for our client s international BPO e-commerce chat process a US-based e-commerce giant This opportunity combines international exposure professional growth and a lifestyle full of perks at our facility in Abohar Punjab The Role We re looking for experienced Customer Support Executives Chat Process who know how to make every customer interaction meaningful In this role you ll handle queries for our client s US customers undergo direct client-led training from the USA and become part of a global-standard customer support process Your mission Deliver confident accurate and empathetic support while being part of an organization that values both your growth and your well-being Key Responsibilities Handle live chat queries from US-based e-commerce customers Resolve issues related to orders payments and returns Apply client-provided training to maintain top-class service quality Keep accurate logs of all interactions and follow process guidelines Achieve service deliverables while maintaining customer satisfaction Requirements 2 years of BPO experience chat or voice is mandatory Excellent spoken and written English communication skills Willingness to work night shifts aligned with US hours Strong problem-solving skills speed and customer-first mindset Must be ready to relocate to Abohar Punjab on-site role with amenities included What We Offer At Volkrex we know that a great job should also come with a great lifestyle In addition to a competitive fixed salary you get Free accommodation with WiFi Nutritious meals daily Gym swimming pool and recreation facilities Monthly team outings cultural events and parties Comprehensive health insurance medical coverage Transportation support if required Career growth opportunities in an international client process Client-led training with global exposure What Makes You Perfect for This Role You re experienced adaptable and thrive in international processes You re motivated by solving customer problems not just finishing shifts You see relocation as an opportunity to level up in career and lifestyle You bring a customer-first mindset and love working in performance-driven teams How to Apply Answer the questions and apply on Indeed Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Commuter assistance Food provided Health insurance Internet reimbursement Life insurance Ability to commute relocate Abohar Punjab Reliably commute or willing to relocate with an employer-provided relocation package Required Application Question s Do you have any notice period to serve at your current company If yes how long Please share why you d be a good fit for the role Experience Call center 2 years Required Language English Required Shift availability Night Shift Required Work Location In person