Field Service Engineer

18 hours ago

Abohar Rohtak, India Jakson Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Field Service Engineer Solar PV Modules & Inverters

Department: Customer Support

Location: Rohtak - Haryana, Abohar - Punjab

Job Summary:

Field Service Engineer will be responsible for providing Remote or on-site technical support, troubleshooting, for Solar PV Modules, Solar Inverters, and other Solar Power system components. The role involves handling Customer Complaints, conducting system diagnostics, training customers/installers, and ensuring compliance with safety and quality standards.

Role & responsibilities

  1. Troubleshooting & Technical Support:

  2. Provide remote and on-site technical assistance to customers and business partners.

  3. Diagnose and resolve Electrical, Mechanical, and Software-related issues in solar PV Modules, Inverters & Other Components.
  4. Conduct On-Site repairs, firmware updates, and hardware replacements as & when required.
  5. Analyze system performance using monitoring tools to identify the root causes.
  6. Conduct site audits and risk assessments to ensure system safety and reliability.
  7. Maintain & fill field service records for service-related activities.

2. Customer Support & Training:

  • Educate customers, EPC contractors, and installers on Solar System Operation, Preventive & Corrective Maintenance, and its best practices.
  • Conduct training sessions and webinars for business partners & their field technicians.
  • Address customer queries efficiently & professionally, ensuring high customer satisfaction.

3. Warranty & Claims Handling:

  • Assess warranty claims and coordinate internally for replacement, repairs, or approvals.
  • Prepare a document on failure analysis reports and root cause investigations.
  • Ensure claims are processed efficiently and fairly in alignment with company policies.

4. Reporting & Documentation:

  • Prepare detailed service reports, incident reports, and technical documentation.
  • Maintain logs of field issues and escalate recurring technical problems.
  • Provide feedback to internal teams for product improvement.

Technical Skills & Requirements:

  • Knowledge of DC and AC electrical systems, protection devices, and grounding.
  • Experience using multimeters, clamp meters, IV curve tracers, and infrared thermography.
  • Understanding of MPPT, grid synchronization, and power electronics.
  • Familiarity with remote monitoring systems (SCADA, IoT, DelRemo, etc.).
  • Ability to interpret electrical schematics, wiring diagrams, and system layouts
  • Frequent travel in the assigned region for site visits and service support.

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