
Field Service Engineer
2 days ago
Job Title: Field Service Engineer Solar PV Modules & Inverters
Department: Customer Support
Location: Rohtak - Haryana, Abohar - Punjab
Job Summary:
Field Service Engineer will be responsible for providing Remote or on-site technical support, troubleshooting, for Solar PV Modules, Solar Inverters, and other Solar Power system components. The role involves handling Customer Complaints, conducting system diagnostics, training customers/installers, and ensuring compliance with safety and quality standards.
Role & responsibilities
Troubleshooting & Technical Support:
Provide remote and on-site technical assistance to customers and business partners.
- Diagnose and resolve Electrical, Mechanical, and Software-related issues in solar PV Modules, Inverters & Other Components.
- Conduct On-Site repairs, firmware updates, and hardware replacements as & when required.
- Analyze system performance using monitoring tools to identify the root causes.
- Conduct site audits and risk assessments to ensure system safety and reliability.
- Maintain & fill field service records for service-related activities.
2. Customer Support & Training:
- Educate customers, EPC contractors, and installers on Solar System Operation, Preventive & Corrective Maintenance, and its best practices.
- Conduct training sessions and webinars for business partners & their field technicians.
- Address customer queries efficiently & professionally, ensuring high customer satisfaction.
3. Warranty & Claims Handling:
- Assess warranty claims and coordinate internally for replacement, repairs, or approvals.
- Prepare a document on failure analysis reports and root cause investigations.
- Ensure claims are processed efficiently and fairly in alignment with company policies.
4. Reporting & Documentation:
- Prepare detailed service reports, incident reports, and technical documentation.
- Maintain logs of field issues and escalate recurring technical problems.
- Provide feedback to internal teams for product improvement.
Technical Skills & Requirements:
- Knowledge of DC and AC electrical systems, protection devices, and grounding.
- Experience using multimeters, clamp meters, IV curve tracers, and infrared thermography.
- Understanding of MPPT, grid synchronization, and power electronics.
- Familiarity with remote monitoring systems (SCADA, IoT, DelRemo, etc.).
- Ability to interpret electrical schematics, wiring diagrams, and system layouts
- Frequent travel in the assigned region for site visits and service support.
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