Operations Manager

2 days ago


Bengaluru, Karnataka, India Transact Global Full time ₹ 7,00,000 per year

Company Description

Transact Global is a BPO, Call Center & IT Services company founded in 2008. We are ISO 9001:2015 and ISMS 27001:2013 Certified, offering a range of CX, BPO & Call Center Solutions, including call center services, telemarketing operations, technical support, software development, analytics, and more. Our clients include Britannia India, 3M, HDFC, and many others.

Key Responsibilities :

·       Lead and manage end-to-end BPO operations across multiple teams/processes.

·       Develop and implement operational strategies to meet  KPIs and SLAs.

·       Monitor performance metrics and generate reports for internal and client review.

·       Ensure efficient workforce management including hiring, training, scheduling, and team development.

·       Foster a high-performance culture focused on quality, customer satisfaction, and continuous improvement.

·       Identify operational gaps and work on process enhancements to improve efficiency and productivity.

·       Act as the primary point of contact for clients on operational matters.

·       Handle escalations, troubleshoot issues, and provide timely resolutions.

·       Ensure compliance with company policies, client requirements, and regulatory standards.

·       Strong analytical and decision-making skills

·       Client relationship management

Requirements :

·       Bachelor's degree in Business Administration, Management, or a related field. MBA is a plus.

·       Minimum [5+] years of experience in BPO operations, with at least [2+] years in a managerial role.

·       Strong knowledge of BPO workflows (voice, inbound, outbound).

·       Exceptional leadership, communication, and interpersonal skills.

·       Proficiency in using CRM, WFM tools, and MS Office (Excel, PowerPoint).

·       Experience in process improvement methodologies like Six Sigma or any certifications (preferred).

·       Age between Minimum 25 and the maximum upto 38years

Salary : Upto 7LPA

Location : Yeshwantpur, Bangalore


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