Service Desk Manager

ServiceDesk Job Description:Location: Hyderabad, INDIA.Job Title: Lead – ServiceDesk & Account Admin.Experience: 7 – 12 YearsOSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position...

Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate,...

Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out thestrategy of the Helpdesk to assure performance as required and defined by the Service DeskManager. Ensures adherence by all SD Technician Staff members to Helpdesk policies andprocedures. Supervises and ensures development of Helpdesk representatives; resolves...

ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Managed...

Role: Service desk AnalystExperience:4+yearsLocation:Pan IndiaWorkmode:HybridNotice Period: Immediate or less than 20days candidates.Note: Experience less than 4+ years will not be considered.Job Description:Provide technical support and troubleshoot end-user issues.Manage IT service requests and incident resolution.Document solutions and maintain IT...

Responsibilities:Act as first-line support for IT department. Answer Internal and external customer calls and emails, within response time TAT. Create Service desk tickets, assign technicians and follow-up till closure.  Monitoring Service Desk dashbroad and sending alerts for SLA violations.End to end front line coordination with Internal and external...

Job Role: Trainer- Service Desk OperationsJob Location: HyderabadJob Type: Full-TimeReporting to: In office (6 days working with fixed Sunday)Shift: DayNote: Candidate should be comfortable to travel as we generally have trainings at our centres or the colleges that we are tied up withJob Summary:We're seeking an experienced Technical Trainer to design and...

As a Senior Service Desk Technician to join our IT team andprovide advanced technical support for end users across hardware, software, andnetwork environments. The ideal candidate will have strong troubleshootingskills, excellent communication, and the ability to mentor junior technicianswhile ensuring prompt and efficient service delivery.In this role, you...