Specialist IS Engineer

2 weeks ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

*What you will do*

In this vital role you will lead the design, implementation, and management of our enterprise messaging infrastructure. The ideal candidate will have deep expertise in messaging systems and Microsoft 365 collaboration tools, a proactive approach to solving complex technical challenges, and the ability to deliver scalable, secure communication solutions that support business objectives.

*Roles & Responsibilities:*

  • Lead the architecture, deployment, and maintenance of messaging and collaboration platforms across the organization.
  • Ensure the stability, reliability, and scalability of messaging infrastructure and associated services.
  • Administer and optimize enterprise messaging platforms with a focus on Exchange Online and related email infrastructure to ensure reliable, secure, and scalable communication services.
  • Be conversant with Microsoft 365 collaboration tools such as Microsoft Teams, SharePoint Online, and OneDrive to support integrated communication and productivity solutions across the organization.
  • Monitor system performance and proactively identify areas for improvement or automation.
  • Develop policies, procedures, and documentation to support operational excellence and regulatory compliance.
  • Serve as the subject matter expert and escalation point for messaging and collaboration-related issues.
  • Collaborate with cross-functional teams to ensure messaging and collaboration solutions align with business goals and security standards.
  • Stay current with industry trends and emerging technologies in the messaging and collaboration space.

*What we expect of you*

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience supporting messaging systems

Preferred Qualifications:

*Functional Skills:*

  • Ability to work with vendor personnel to resolve problems and issues on behalf of the company.
  • Experience with the configuration and administration of Microsoft Teams, MDM, Microsoft Exchange on-prem & Exchange Online in a hybrid and clustered configuration.
  • Skilled in messaging automation and scripting using PowerShell and other tools/languages.
  • Solid understanding of DMARC, DKIM, SPF.
  • Knowledge of basic networking methodologies and techniques.
  • Skilled in SMTP mail routing, DNS, Linux, and Active Directory.
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
  • Willingly share relevant technical and/or industry knowledge and expertise across internal teams.
  • Excellent decision-making, problem-solving, team, and time management skills.

*Professional Certifications:*

  • Scaled Agile Framework (SAFe) for Teams (preferred)

*Soft Skills:*

  • Experience with Agile methodologies and JIRA.
  • Working knowledge of MS Windows operating systems in clustered server environments & Amazon SES.
  • Working knowledge of SSO providers such as Okta.
  • Experience with automation platforms such as Power Automate and UiPath.
  • Scripting proficiency using PowerShell, Python, and JavaScript.
  • Experience migrating large enterprise from on-premises to cloud is highly preferred.
  • Project Management experience within an enterprise environment.
  • Experience working with ServiceNow.
  • Experience working with Organizational Change Management teams and following Change procedures/processes.
  • Microsoft, or other relevant certifications are a plus.

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