Technical Support Engineer

2 days ago

Delhi, Delhi, India Geotrackers Mobile Resources Management Pvt Ltd Full time ₹ 4,20,000 per year

Customer Support Officer – Telematics / IoT Solutions

Location: Delhi

Experience: 2–7 years

Company Overview:

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Responsibilities:

  • Establish and manage a nationwide network of service technicians for GPS tracking device installations on commercial vehicles.
  • Coordinate daily installation and post-installation schedules across pan-India locations.
  • Liaise with customers and field teams for scheduling and service updates.
  • Manage all customer communications via email, mobile, and WhatsApp.
  • Ensure service turnaround time (TAT) of 24–48 hours for installations and repairs.
  • Raise repair invoices and manage associated documentation.
  • Oversee inventory management for spares and consumables.
  • Handle logistics of spare parts dispatch and return across India.
  • Conduct training sessions for field technicians and support staff.
  • Prepare and analyze monthly failure reports (technician/product/model/region-wise).
  • Supervise and monitor repairs and troubleshooting of GPS devices.
  • Manage report generation and updates through ERP.

Desired Profile:

  • Minimum 2 years of experience in managing service networks for installation of automotive electrical accessories or GPS/IoT devices.
  • Prior experience in Telematics / IoT / GPS-based tracking systems is highly preferred.
  • Should possess a strong network of service technicians across 100+ locations.
  • Computer proficient with solid Excel skills.
  • Excellent communication, coordination, and analytical abilities.
  • Skilled in handling customer escalations with professionalism and tact.
  • Strong problem-solving and root-cause analysis capabilities.
  • Willing to travel for recruitment, training, and management of technicians.

Apply Now: Send your CV to with the subject line Application – Customer Support Officer (Telematics/IoT)

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India Radware Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer - Tier CH)Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical...

  • Technical Support Engineer

    4 days ago

    Delhi, Delhi, India Radware Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...

  • Technical Support Engineer

    2 weeks ago

    Delhi, Delhi, India Radware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Requirements:· years experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing·       Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.·       In-depth understanding of protocol and network...

  • Technical Support Engineer

    4 days ago

    Delhi, Delhi, India Falcon Broadcast Solutions LLP Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    We are looking for a Technical Support Engineer with hands-on experience in Audio Visual (AV) and IT equipment installation. The ideal candidate should have installed at least 10 video walls and be able to handle technical demos, and OEM coordinatio.

  • Technical Support Executive

    6 days ago

    Delhi, Delhi, India Samridha empire pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    *Job Title:* Technical Support Engineer/Representative *Key Responsibilities:* - Provide technical support via phone, email, and chat - Troubleshoot and resolve technical issues - Collaborate with development teams to resolve product defects - Analyze customer feedback and suggest improvements *Requirements:* - Bachelor's degree in CS/Engineering - Excellent...

  • Technical Support Executive

    6 days ago

    Delhi, Delhi, India f5bfc0ad-98be-4635-9bc1-de35762f8972 Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    THE OPPORTUNITY:A Technical Support Engineer will research, diagnose, troubleshoot, and resolve internal customer issues in an accurate and timely manner. He will be responsible for working with different systems, software follow standard procedures to escalate unresolved issues to appropriate internal departments.ROLE ALLOWS YOU TOProvide technical...

  • Technical Support

    1 week ago

    Delhi, Delhi, India The Telephony Co. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe are a growing telecom solutions provider specializing inVoIP and cloud communication systems. We are looking for motivated freshers who are eager to begin their career in VoIP Technical Support. With us, you will get hands-on experience, training, and growth opportunities in the telecom domain.Role DescriptionThis is a full-time on-site...

  • Technical Support Field Engineer

    6 days ago

    Delhi, Delhi, India Total IT Global Full time ₹ 1,80,000 - ₹ 2,70,000 per year

    Field Support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • IT Support Technician

    9 hours ago

    Delhi, Delhi, India Subha Technical Services Pvt Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Responds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered supportJob Type: Full-timePay: ₹10, ₹15,000.00 per monthAbility to commute/relocate:New...

  • Support Engineer

    2 weeks ago

    Delhi, Delhi, India ATEME Full time

    If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms. Through our cutting-edge R&D and...