Supervisor, Accounts Receivable

1 day ago

Hyderabad, Telangana, India ICE Full time

Job Description
Job Purpose
Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Team Lead in Hyderabad, IndiaAtlanta, GA.

Responsibilities

  • Provides appropriate and timely resolution to customer and business escalations on AR matters unresolved by staff level resources.
  • Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone.
  • Working with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt.
  • Work closely with Operations and various outside providers to resolve billing issues timely.
  • Develop and maintain good rapport with customers and internal business owners.
  • Review of AR Specialists' portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met.
  • Demonstrate strong technical knowledge of Accounts Receivable systems and processes.
  • Supervise and coach staff.
  • Assist in evaluations of employee performance.
  • Train new employees.

Knowledge And Experience

  • Preference for a candidate with 3-5 years in an Accounts Receivable management role.
  • Associate's degree in a business-related field is preferred, but commensurate work experience is acceptable.
  • Must be a driven, hardworking individual.
  • High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement.
  • The candidate must be detail oriented and possess strong organizational, verbal, and written skills.
  • Candidate must be able to handle confidential and sensitive information in a professional manner.
  • Interpersonal skills and the ability to work in a team environment is a must.
  • Strong customer service and communication skills are required.
  • Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

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