Accounts Receivable Specialist

4 days ago

Hyderabad, Telangana, India Mondee Full time

Job Title: Accounts Receivable Specialist

Department: Accounts Receivable (collections)

Experience Required: 3 to 5 Years

Location: Hyderabad

Shift: 6 PM to 3 AM IST (US Shift)

Job Summary:

We are looking for a detail-oriented and proactive Accounts Receivable (AR) Caller to join our finance team. The ideal candidate will be responsible for following up with customers/clients on outstanding invoices, ensuring timely collection and resolving payment-related issues while maintaining excellent client relationships.

Key Responsibilities:

  • Perform daily follow-ups with US customers (via calls and emails) for outstanding payments.
  • Review and analyze aged accounts receivable reports and prioritize collection activities.
  • Record all collection activities, follow-ups and commitments in the system (CRM/ERP).
  • Coordinate with the cash application team to ensure accurate allocation of payments.
  • Identify and escalate disputes or short payments to the concerned internal teams for resolution.
  • Work closely with Sales, Billing and Customer Service teams to resolve customer queries.
  • Provide daily/weekly AR status updates and collection reports to management.
  • Ensure compliance with company credit policies and maintain accurate records of collection efforts.
  • Handle on-account and unapplied receipts by coordinating with customers and internal teams.
  • Meet defined collection targets, DSO goals and ageing reduction KPIs.

Required Skills & Qualifications:

  • Bachelor's Degree
  • 3-5 years of experience in AR calling US Clients.
  • Strong understanding of end-to-end AR process (billing, collections, cash application, dispute management).
  • Excellent communication and negotiation skills (both verbal and written).
  • Proficiency in MS Excel.
  • Ability to work in US/Global shifts and manage multiple accounts efficiently.
  • Attention to detail with strong analytical and problem-solving skills.

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