Odia- Domestic Voice Process
4 days ago
An MNC is currently hiring domestic voice process associate for Kolkata/ Pune location.
for Odia Process.
Job Responsibility
Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast with new changes
Implement feedback and corrective actions to avoid repeat
instances
Skills Required
Excellent Communication Skills
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.
Specifications
Open to all available shifts, staggered shifts, working on
weekends, 6 days working.
9 hours of productive on call taking time per shift a day
Self-motivated with leadership qualities
Qualification
Graduate and above with minimum 9 months and maximum 10
years of experience in the contact center industry.
HSC with minimum of 36 months and maximum of 10 years
experience in the contact center industry
Interested candidate drop their cvs on
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