Malayalam - Domestic Voice Process

5 days ago


pune, India Orion Full time

An MNC is currently hiring domestic voice process associate for Kolkata/ Pune location.for Malyalam process.Job ResponsibilityHandle customer interactions daily with 0 availability timeEnsure SLAs are met consistently at individual and team level.Meet and exceed all performance thresholds.Focus on Key KPI's like RSAT, AHT and customer experience.Constantly remain abreast with new changesImplement feedback and corrective actions to avoid repeatinstancesSkills RequiredExcellent Communication SkillsStrong Team PlayerStrong Domain Knowledge PreferredStrong feedback implementation skillsPossess Positive attitude and know to promote brand value.SpecificationsOpen to all available shifts, staggered shifts, working onweekends, 6 days working.9 hours of productive on call taking time per shift a daySelf-motivated with leadership qualitiesQualificationGraduate and above with minimum 9 months and maximum 10years of experience in the contact center industry.HSC with minimum of 36 months and maximum of 10 yearsexperience in the contact center industryInterested candidate drop their cvs on



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