
Area Manager- F&B Background
2 days ago
The Area Manager will be responsible for overseeing and managing multiple outlets (burgers & Indian cuisine) to ensure operational excellence, strong delivery performance, and consistent customer experience. The role requires hands-on experience with food delivery aggregators (Zomato, Swiggy), team training, inventory management, and driving overall outlet profitability.
Key
Responsibilities
:
Oversee day-to-day operations of 4 outlets to ensure smooth functioning.
Manage and optimize partnerships with Zomato, Swiggy, and other delivery platforms.
Monitor delivery performance, online ratings, and customer feedback, and implement improvements.
Ensure standard operating procedures (SOPs) are followed across all outlets.
Train and develop outlet managers and staff on customer service, product knowledge, and delivery structure.
Conduct regular audits for hygiene, food quality, and service standards.
Monitor inventory, stock usage, wastage control, and coordinate with the central kitchen (if applicable).
Track sales, P&L performance, and ensure outlets meet revenue and profitability targets.
Implement promotional campaigns and offers in coordination with marketing.
Handle staffing, scheduling, and resolving HR/operational issues at the outlet level.
Report weekly/monthly performance updates to senior management.
Skills & Requirements
:
Strong operational knowledge of delivery platforms (Zomato, Swiggy, etc.), including dashboards, promotions, and performance tracking.
Ability to lead, train, and motivate multi-outlet teams.
Strong knowledge of F&B operations, preferably in QSR (Quick Service Restaurants) or multi-outlet brands.
Excellent problem-solving, leadership, and people management skills.
Analytical mindset with ability to monitor costs, sales, and margins.
Strong communication and coordination skills.
Flexibility to travel between outlets and work in a fast-paced environment.
Qualification & Experience
:
Graduate in Hotel Management / Business Administration or equivalent.
5–8 years of F&B operations experience, with at least 2–3 years in a multi-outlet manager or area manager role.
Experience handling both dine-in + delivery formats is preferred.
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