QA Team Lead

4 days ago


Hyderabad, Telangana, India Careers at Tide Full time ₹ 20,00,000 - ₹ 25,00,000 per year
ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

The Quality Assurance Team Lead –  is responsible for leading a team of QA Analysts within Member Operations, ensuring delivery of accurate, compliant, and high-quality audits of frontline teams. The Team Lead sets performance standards, provides coaching and development, and drives quality improvement initiatives while fostering a strong compliance culture. This role serves as the key link between QA Analysts and QA Management, helping ensure the QA function operates efficiently, transparently, and in alignment with the QA Policy, business goals and regulatory expectations.

Key Responsibilities:
  • Lead and support a team of QA Analysts, ensuring consistent delivery against KPIs, quality standards, and monthly targets.
  • Set up and onboard new QA Analysts; delegate, mentor, and support Senior QAs to deliver their responsibilities effectively.
  • Maintain QA scheduling and capacity planning to align with team availability, shrinkage trends, and departmental needs.
  • Organize regular 1:1s, performance reviews, calibration sessions, and weekly team meetings to drive alignment and accountability.
  • Coach and develop team members through structured feedback, learning plans, and career development pathways; manage RISE and PIP processes.
  • Ensure up-to-date QA documentation, Confluence articles, and reporting; proactively identify process gaps and recommend improvements.
  • Monitor dispute handling, calibration deviation, and AOA scores; resolve QA escalations professionally and fairly.
  • Partner with cross-functional stakeholders including Training, People, and Operations to support smooth onboarding, product/process launches, and change management.
  • Ensure compliance with regulatory and internal standards (GDPR, data privacy, LMS training completion) and report any breaches or disciplinary concerns.
  • Act as a role model for Tide's values, tone of voice, and "Members First" approach in all QA practices and leadership behavior.
WHAT WE ARE LOOKING FOR
  • Experience in quality assurance, compliance, or operational leadership, preferably in a regulated industry such as fintech or financial services.
  • In-depth knowledge of banking operating processes, QA audit practices, and compliance risk management in customer service environments.
  • Strong people leadership, coaching, and mentoring capabilities with a hands-on approach to performance improvement.
  • Effective communication and problem-solving skills, with the ability to mediate disputes and drive alignment in cross-functional settings.
  • Organized, data-driven, and proactive; comfortable using QA tools and systems such as Confluence, Looker, Scorebuddy, Google Workspace, and Lattice.
WHAT YOU'LL GET IN RETURN
  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.


  • QA Team Lead

    2 days ago


    Hyderabad, Telangana, India Careers at Tide Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ABOUT TIDEAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses...

  • QA Lead

    7 days ago


    Hyderabad, Telangana, India Sonetel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are seeking a hands-on QA Lead to build and own the future of quality assurance at Sonetel. This is a player-coach role where you will define our QA strategy, build and manage Sonetel's automation frameworks, and lead a small, agile QA team. You are a quality architect and a master of release velocity, with strong fundamentals in testing principles and...

  • Lead - QA

    1 week ago


    Hyderabad, Telangana, India ValueMomentum Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title:Lead - QAJob ID:POS-16048Primary SkillLocation:HyderabadExperience:10.00Job Description: Lead QAExperience:10-12 yearsRole:Lead QARole & Responsibility DescriptionDetail oriented Lead QA who owns the project's end to end testing processDefine test strategy and test plans and reviewing them with project manager/Team and ClientImprove test coverage,...


  • Hyderabad, Telangana, India Master-Works Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Master-Works is searching for a dedicated and detail-oriented QA Engineer / Lead QA Engineer to join our team. In this pivotal role, you will be responsible for developing and leading the quality assurance strategy for our software products. Your leadership will guide a team of QA professionals to ensure the delivery of high-quality applications that meet...

  • Salesforce QA Lead

    2 days ago


    Hyderabad, Telangana, India Apps Associates Careers Full time

    : At Astralis CRM, we being Salesforce Summit Partners, believe in delivering exceptional customer experiences through robust and scalable Salesforce solutions. As a QA Lead, you will:Be a quality champion, ensuring every release meets the highest standards. Work closely with cross-functional teams to align testing efforts with business goals. Drive a...

  • Salesforce QA Lead

    8 hours ago


    Hyderabad, Telangana, India Apps Associates Full time

    : At Astralis CRM, we being Salesforce Summit Partners, believe in delivering exceptional customer experiences through robust and scalable Salesforce solutions. As a QA Lead, you will:Be a quality champion, ensuring every release meets the highest standards.Work closely with cross-functional teams to align testing efforts with business goals.Drive a culture...

  • QA Lead

    6 days ago


    Hyderabad, Telangana, India IFF Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryDo you want to be part of a global organization that is making a positive impact on people and the planet? IFF is a global leader in food, beverage, health, biosciences, and sensorial experiences. We're seeking a dynamic and detail-oriented professional to lead the creation and implementation of a dedicated Quality Assurance & Control (QA/QC)...


  • Hyderabad, Telangana, India Tech Firefly Full time

    Tech Firefly is teaming up with an American multinational tech company that specializes in Internet services and products. This is a great opportunity for motivated candidates to use their QA Automation skills for one of the biggest companies in the world.We are looking for an QA Automation Lead Engineer having 7+ years of experience to assess software...

  • Data QA Lead

    2 days ago


    Hyderabad, Telangana, India YipitData Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us:YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing,...


  • Hyderabad, Telangana, India AAA Technopark Pvt Ltd Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Title: Senior QA Automation Test LeadLocation: Hyderabad – HybridExperience: 10+ YearsEmployment Type: Full-TimeIndustry: Mortgage / Financial ServicesReports To: QA Manager / Director of EngineeringAbout the Role:We are seeking a highly experienced Senior QA Automation Test Lead with strong Python automation skills and expertise in the mortgage or...