Senior Process Manager

1 day ago

Pune, Maharashtra, India 0bb2bb6f-728b-4091-a2dd-5860c28b448e Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Job Description
Role Overview:

We are seeking a highly experienced and strategic Senior Business Analyst to lead a critical data management initiative. This project focuses on building and maintaining entity mappings across firm-wide back-office systems, enabling legal hierarchy modeling and automation of data maintenance. The ideal candidate will bring deep domain expertise, strong data analysis capabilities, and the ability to drive cross-functional collaboration.

Key Responsibilities:

  • Lead end-to-end business analysis for a large-scale client reference data and entity resolution project.
  • Conduct detailed requirement gathering sessions with global stakeholders across business and technology teams.
  • Analyze and manage large volumes of client and entity data, ensuring accuracy, consistency, and usability.
  • Design and document business processes, data flows, system interactions, and UI requirements.
  • Collaborate with technology teams to develop UI components and automate downstream system integrations.
  • Drive data governance initiatives and ensure high standards of data quality across systems.
  • Develop a deep understanding of client onboarding/offboarding processes and apply insights to optimize data usage.
  • Provide subject matter expertise on trade lifecycle and front-to-back office operations.
  • Navigate ambiguity and proactively identify paths to delivery in complex environments.
  • Mentor junior BAs and contribute to project planning, execution, and continuous improvement.

Required Skills:

  • 8–12 years of experience in the BFSI domain, with a strong focus on KYC, client reference data, and entity resolution.
  • Proven ability to analyze and map reference data across KYC, front office, middle office, and back office systems.
  • Prior experience working as a BA on Master Data Management (MDM) platforms or complex reference data structures is essential.
  • Strong understanding of client onboarding processes and regulatory requirements.
  • Excellent communication and stakeholder management skills, with experience engaging global teams.
  • Proficiency in SQL, Power query, Excel, and data visualization tools.
  • Experience working in Agile environments with multiple concurrent deliveries.

Preferred Qualifications:

  • MBA or equivalent advanced degree.
  • Experience with legal entity hierarchy modeling, data lineage, and enterprise data architecture.

About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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