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Executive - Customer Service

2 weeks ago

Gurgaon, Haryana, India Indifi Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities

1. Employee shall be responsible for taking incoming and outgoing calls

2. Employee should be pleasant and active while taking calls

3. Resolve & closed loop with all internally stakeholders ensuring all queries are pertaining to like OD Disbursal, statement, foreclosure, loan application status etc receive internal (Indifi employee) or g (Indifi Toll number)

4. Shall take lead in finding ways to automate things to customer complaints /requests

5.Shall be required to interact with various lenders, query resolution, welcome call & send welcome kit/ letter pst first disbursal explaining customer all key features

Qualification

- Graduate / Post Graduate

- Should have good communication skills and E-mail writing skills

- Should have ability to work with stakeholders. Should have calling & Non-voice background