Senior Program Operations Coordinator

3 days ago

Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

Role Overview

The Program Operations Manager is responsible for leading the seamless execution of Quantum Leap's offline and online program events, ensuring a high-quality client experience, operational excellence, and smooth coordination across stakeholders.

This role combines execution leadership, client experience management, team supervision, and on-ground problem solving. The Program Lead will oversee the event team, liaise with internal departments, manage event flow, handle escalations, and ensure events are delivered to QL standards with precision and impact.

Key Responsibilities

Leadership & Event Delivery Excellence

  1. Lead the end-to-end execution of program events with high ownership and accountability

  2. Supervise, guide, and support the Program Coordinators during events

  3. Ensure on-ground experience is seamless, professional, and aligned to Quantum Leap standards

  4. Act as the primary point of contact for the Program Director, external vendors and internal stakeholders during events

  5. Facilitate coordination across CX, Sales, Tech, Coaching, and Venue partners

Client Experience & Stakeholder Management

  1. Ensure a premium, warm and professional client experience throughout the event lifecycle

  2. Address client and internal stakeholder queries and real-time challenges with calm and solution-oriented approach

  3. Manage sales desk coordination including payment support, documentation, and communication flow

Operational Ownership & Issue Resolution

  1. Own the event flow, timelines, checklists, and quality of execution

  2. Anticipate, identify, and resolve on-ground operational issues proactively

  3. Maintain compliance with event SOPs, data accuracy, and documentation standards

Pre-Event Leadership Responsibilities

  1. Drive team briefings, pre-event readiness, rehearsals, and role allocation

  2. Coordinate with vendors, logistics, CX, data, and tech teams for seamless preparation

  3. Ensure database readiness, tool setup, and material planning

Post-Event Responsibilities

  1. Oversee payment reconciliation, data updation, reports, feedback, and documentation

  2. Conduct debriefs, track learnings, and identify process improvements

  3. Ensure event data and inventory handover to respective teams

Work Structure & Travel Requirements

  1. Mandatory travel for offline events across various cities (15–20 days/month)

  2. Events may require extended working hours, including weekends

Skills & Attributes Required

  1. Good communication skills with stakeholder management capability

  2. Leadership aptitude with ability to guide and manage on-ground execution teams

  3. High energy, strong ownership mindset, and ability to handle pressure

  4. Excellent planning, coordination, and problem-solving skills

  5. Customer-centric approach with focus on experience excellence

  6. Tech-comfortable with tools, data accuracy, and operational documentation

Qualifications & Experience

Experience: 4+ years in events, hospitality, client-facing operations, or program management roles

Experience leading teams and managing on-ground event execution preferred

Why Join Us?

  1. Lead high-impact events that transform business owners and create measurable impact

  2. Fast-growth career role with opportunities to move into CX leadership paths

  3. Exposure to strategic event planning, multi-city operations, and stakeholder leadership

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