Functional Associate

2 days ago

Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Summary

As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..

Key Responsibilities

  • Manage and resolve functional support tickets within defined SLAs.
  • Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting).
  • Gather and translate client requirements into functional specifications.
  • Support customer with their issues, solution testing, and prepare related case summary.
  • Document solutions, create SOPs, and maintain knowledge base articles.
  • Provide data-driven insights on ticket trends, SLA compliance, and recurring issues.
  • Collaborate with cross-functional teams to improve processes and customer satisfaction.

Technical Skills: Mandatory

  • 2–3 years of experience in ERP, CRM, or business application functional support.
  • SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY).
  • Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation).
  • Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar).
  • Exposure to solution testing and writing case study and solution articles.

Preferred

  • Retail ERP exposure (POS, Inventory, Billing, GST, Promotions).
  • Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics).
  • Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau).
  • Familiarity with automation workflows in ticketing systems.
  • Basic scripting (Python, PowerShell, Batch) for quick data checks or validation.

Professional Skills

  • Strong problem-solving and root-cause analysis ability.
  • Documentation and SOP creation.
  • Metrics-driven approach (SLA, CSAT, ticket ageing).
  • Ability to manage tasks in a fast-paced, cross-functional environment.

Interpersonal Skills

  • Clear and confident communication skills (verbal & written).
  • Empathy and customer-first approach.
  • Professional under pressure, with good stakeholder management.
  • Team player with collaborative mindset.

Qualifications & Experience

  • Graduate in Commerce, IT, Business Administration, or equivalent.
  • 3–5 years in functional support/implementation for ERP, CRM, or business applications.
  • Retail ERP experience is a plus, not mandatory.

Success Metrics (KPIs)

  • SLA adherence 95%.
  • High CSAT ( 4.5/5).
  • Reduced repeat incidents per client quarter.
  • Timely UAT validations and RCA submissions.

  • Senior Functional Associate

    3 days ago

    Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role SummaryWe are looking for seasoned functional experts to strengthen our Customer Service team at the L2 level. Unlike Team Leads, this role is non-managerial and focuses exclusively on advanced problem-solving, escalations, RCA, and domain-specific expertise. The L2 Associate will act as a subject matter expert (SME) for complex tickets and mentor L1...

  • Junior Functional Associate

    2 days ago

    Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Designation -Join us as a Junior Functional Associate in our Customer Service team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.What You'll Achieve :You will:Take this first step towards your dream career and an insane learning path.Every Ginesys team...

  • Risk Quants Associate

    7 days ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Risk Quants Associate Join us as a Risk Quants AssociateThis is a great opportunity for someone with experience in a quantitative role to join our Risk function You'll be working closely with quantitative analysts across asset classes to identify and assess diffusion models and pricer approximations This role will provide you with a platform to keep...

  • TA Associate

    2 days ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Talent Acquisition AssociateLocation: Gurugram (On-site)Working Days: Monday to SaturdayTimings: 9:00 AM – 6:00 PMAbout Divine Hindu:-Divine Hindu is a high-growth D2C lifestyle brand blending spirituality with modern design. As we expand rapidly, we are building a strong People function to support our growth journey.Role OverviewWe are looking...

  • Risk Quants Associate

    4 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Join us as a Risk Quants AssociateThis is a great opportunity for someone with experience in a quantitative role to join our Risk functionYou'll be working closely with quantitative analysts across asset classes to identify and assess diffusion models and pricer approximationsThis role will provide you with a platform to keep building your knowledge and...

  • Associate Operations Professional

    1 week ago

    Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The Team: S&P Globals Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. In addition, it offers a diverse range of solutions in the lending market.The Financial Operations & Reporting Team is a centralized unit that manages Client,...

  • Supply Associate

    7 days ago

    Gurgaon, Haryana, India 30 Sundays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Supply Associate @ 30 Sundays || Gurgaon || HybridAre you passionate about travel and love working with data? Join 30 Sundays, a fast-growing travel tech startup, as a Supply Associate and play a key role in optimizing our activities database and elevating travel experiences across the globe 1–2 years experience in supply/vendor coordination...

  • Supply Associate

    1 week ago

    Gurgaon, Haryana, India INDICOLD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Alert Supply Associates – Gurgaon, Udyog ViharWe're Hiring: Supply Associates – Join Our High-Performance TeamLocation:GurgaonOpen Positions:5Are you passionate about logistics, driven by results, and ready to take on exciting challenges? We're looking for4–5 dynamic and dedicated professionalsto join our team asSupply Associates— a role...

  • Delivery Operations Associate

    1 week ago

    Gurgaon, Haryana, India Srijan Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Associate - Delivery Operations Location: Gurugram,Haryana,India Job Role: Delivery Operations Job Level: Associate Work Location: Gurugram Shift timings: 4pm - 12 am, IST ABOUT THE ROLE As an Associate of Delivery Operations, you'll support project management within the Delivery teams and collaborate closely with Finance Operations,...

  • Actuarial Associate

    2 weeks ago

    Gurgaon, Haryana, India Agam Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JD - Actuarial AssociateCompany: Agam CapitalLocation: Gurgaon#Actuarial #Actuaries #ActuarialConsultingWe are looking for an Actuarial Analyst with at least 4 - 5 years experience in Life Insurance Products.Requirements:· US Life Products exposure. Traditional and/or Annuity products.· On track to becoming an Associate or Fellow, withminimum 10...