RPA UiPath L1 Support

Who We Are – MassMutual India

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Job Description

Key Skills & Responsibilities

Basic Technical Knowledge: Familiarity with RPA tools such as UiPath, Blue Prism, or Automation Anywhere.

Monitoring and Initial Troubleshooting: Ability to monitor bot performance and identify issues. Basic troubleshooting skills to resolve common problems and escalate more complex issues to L2 support. For example, monitoring. bot restarts, health checkups and deployment.

Bot Monitoring: Continuously monitor the performance of RPA bots to ensure they are running smoothly. Perform regular health checks and report any anomalies.

Incident Reporting: Document and report incidents accurately. Escalate complex issues to L2 support with detailed information to facilitate resolution. Attention to Detail: Precision in monitoring bots and documenting issues accurately. Ensuring that all steps are followed correctly to maintain bot performance.

Documentation: Proficiency in documenting processes, issues, and resolutions. Maintaining clear and detailed records of bot performance and incidents. User Support: Provide support to business users by addressing their queries and issues related to RPA bots. Ensure timely and effective communication with users.

Documentation Maintenance: Maintain up-to-date documentation of bot processes, issues, and resolutions. Ensure that all records are clear and accessible for future reference.

Collaboration: Work closely with L2 support and other team members to ensure seamless operation and support of RPA bots. Participate in team meetings and contribute to continuous improvement efforts.

Communication Skills: Effective communication to interact with business users and team members. Ability to explain issues and solutions clearly and concisely.

Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.

Basic Qualifications

• Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
• Minimum 2 years of overall IT experience
• 1+ years of experience in UiPath RPA production support, supporting large RPA environments in UiPath.
• Should be minimum 'UiPath-Associate' certified.
• Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
• Hands-on experience with Incident and problem management.
• Experience in programming languages SQL, C#, Java
• Knowledge with major Operating System such as Windows, UNIX and Linux
• Good communication skills in both written and verbal English
• Should be flexible to work in rotational shifts, in US time zone. (2:30PM IST, 5:30PM IST & 9:30PM IST)

Why Join Us?

We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today